on 20-10-2023 18:08
We have a direct debit set up with Virgin (almost a year now) Last month they only took a part payment and no communication as to why this happened. Can someone advise why this happened as we now have to pay the extra this month.
on 20-10-2023 18:20
Several users have reported this issue, or even no payment taken at all!
on 20-10-2023 20:31
Hey @Dawnio429
Thanks for posting and welcome to the community.
Apologies for the payment issue. Will send a PM now to assist further.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
