Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hey, looking for help regarding an issue that has resulted in billing discrepancies, package changes and unexpected charges.Initially subscribed to an internet package at £24, which was increased to £51 due to the expiry of a promotional offer, unbek...
Existing Netflix subscriber, as I understood the previous package (Oomph) didn't include NF. Now moved to Volt which does. Clearly no point in paying for the same NF subscription twice but I can't figure out how to add NF to the new package. I don...
How do i access Account number for my broadband and tv,i have never received a letter or email since service started last January so no record
Tried the comical 'chat bot' for two hours this evening, they (it?) signed-off at 9pm for a rest! If there was only one reason to leave VM then that would be it. Outrageous treatment of a time-served customer.
Hi, I have noticed in my Virgin Media app that Sky Sports HD is on discount. It is £20p/m extra on my TV package. Does anyone know when this deal will run out? Also, is it a rolling contract? I can't see this on the app. Thanks in advance
VM is about to totally ruin my credit file, I need perfect credit history as moved house and setting things up. The credit reference is saying : ORGANISATION NAME VirginSTATUS 1 payment in arrearsACCOUNT NUMBER **********7704This means that the payme...
Hi All, In March 2022, I entered into an 18-month contract with Virgin Media, which was scheduled to conclude in September 2023. Around March this year, I moved to a new residence and, naturally, I reached out to Virgin Media to facilitate the transi...
September’s bill of £45 came out, however it’s saying it hasn’t gone through and I need to pay that and extra fee charge plus October’s bill. I haven’t got it refunded so I just lost £45 in the process of them making me pay more.
I put in a complaint as I recently changed my package and was given a document showing what my new charges would be and when they would be taken.Then this month I received a threat to cut off my service because of an unpaid bill (I pay by direct debi...
I have tried to contact Virgin to resolve an account issue all day as they were taking £305 from my account tomorrow ! . I managed to get through after nearly an hour and had to be transferred to another department. Once connected the call handler co...
