Messages requesting to return equipment

[kpanchev]

Hi,

I hope this gets to a VM member of staff, I have terminated my account and promptly returned my Hub4 in the prepaid packaging... but more than two weeks later, I keep getting messages demanding to return the hub... latest one is threatening to charge me £65 if I do not return the hub (which I have already done).

Trying to get to someone over chat or WhatsApp is pointless, I have been going in circles the whole morning.

[Akua_A]

Hi @kpanchev 

Welcome back to our community forums and sorry to hear you are having issues with equipment returns despite already retuning it. We can understand your frustration. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,