Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
This is happening to me as well. Second month I have been charged £17.99 for Netflix through Virgin Media when I don’t and have never had an account with Netflix.
My contract clearly says "Remaining minimum period: 1 Month". (copied and pasted that).I have discounts applied, which have 15 months to run.In a chat about cancelling, the agent says it will cost me over £1000 - 15 months early termination fees, no...
Hi,My contract was ended next month and yesterday I have my 30 days notice.Today I received a call from retentions and agreed to renew for a further 18 months. Rather than bore you with the services I got, the cost was £61 which I accepted. I recei...
As my contract has expired, yesterday I negotiated a new contract by chatting with a Virgin Media representative via the webchat functionality on the Virgin Media website. I received my pre-contract documents, agreed to the new contract in chat, and ...
Hi Allbeen trying to speak to CS but gave up waitingReceived my bill today and for some reason i have been billed for netflix. Upon investigating in my account etc i have found that the account has changed from the standard plan to netflix premium - ...
Has anybody else had the same problem as I'm having.My 93yr old dementia mum only has broadband because of the digital switch on her landline. 18 months ago I agreed a TV package at a reduced rate of £33 as at the time I didn't want to change the loo...
Hi,I recontracted last week and have a package with Netflix included.I haven't received a netflix activation email.Is there another way of setting netflix up it so I am not billed for it?Thanks!
HiI have had several emails recently about my contract coming to an end soon (Aug 24) and to re-contract to a new 18 month contract.I accepted this offer online on 9th April and received pre-contract details and an order number from webteam with esti...
Hi, I'm new to Virgin and I had a problem today with my broadband, I couldn't get online and my hub was just flashing blue all the time, I went through the app suggestions and after it finished it said that an engineer would need to visit so I booke...
HiThe cover on my virgin box outside is missing can I get this replaced? Pic is attachedLaura
