Contract wrong after upgrade

[CalumH93]

I upgraded online to a TV+Broadband package (previously BB only). I've just had an email to say changes have now been made with a new contract attached, but no mention of TV. It lists the new higher price with zero change to service. 

Is this expected / should I get another contract solely for TV? The contract summary/contract info sheets I got emailed when placing the upgrade show the correct service. 

[Kath_F]

Hi CalumH93, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there has been some confusion caused with the latest email you've been sent. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Sorry CalumH93,

I have just tried to send you a private message but it looks as though you may have updated your settings to turn these off. 

As we need to request or confirm personal or account sensitive informaiton, you will need to change this setting to allow us to support you further. 

To turn on the PM feature, just click on your name in the top right of the page > Edit Profile > Preferences > Preference Options > Private Messages > Tick the 'Turn on private messages' box > Save changes. 

Pop a post back here once you've done this and I will then be able to send the message.

Many thanks, 

[CalumH93]

Thank you, I think they should be on now.

[Kain_W]

Thanks for that CalumH93,

I'll try to drop you a PM now.

The message should appear within the envelope icon.

Regards,