Can't register: Sorry, there was a problem registering that password. Please choose a different one.

[Andre827]

I can't use any password, I've tried 5 all are giving me the same error, can someone fix this problem?
Error: Sorry, there was a problem registering that password. Please choose a different one.

Don't bother about the shown password I will use other when the page starts working.
Thanks.

[Steven_L]

Hello Andre827,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account registration.

Please could you try to create your account using incognito mode within your browser and let us know if that helps at all, if not, we can get this looked into further from here.

Kind Regards,

Steven_L

[Andre827]

Hi Steven, thanks for answering to my problem, but no it didn't help I still having problems with any password I try:

But I found the problem myself, I was using my email like this
<email>+virginmedia@gmail.com where the <email> was my real email, but looks like the identity provider you guys are using do not support this email feature I mean the plus sign after the email address, this is used to tag your email so you can keep track if your email is leaked by some provider.

[Steven_L]

Thanks for coming back to us Andre827, have you been able to now setup a password and access your account? 

Kind Regards,

Steven_L

[Slamdunky]

Despite being a Virgin Media customer for many years I too find that I am unable to log into My Virgin Media - oauth.virginmedia.com - refuses to load. I am going round in circles and rapidly losing the will to live. This is driving me crackers and any help to resolve this will be gratefully received.

Thanks,
Duncan

[Paul_DN]

Hi Slamdunky,

Thank you for reaching out to us in our community and welcome back, sorry to see have been unable to log into your Online account, have you tried clearing all Cache and Data from your Browser and trying again?

Regards

Paul.

[Andre827 · Accepted solution]

Yes, I figured out the problem was the email I used, Virgin doesn't support emails with the addition sign, as I explained in the previous message.
Thanks,
Andre

[Mystro_09]

Hi Steven, I'm currently having this same issue and don't know how to resolve it? Could you help?

[Nathan_B]

Hi there @Mystro_09 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you're also having issues registering for your online account. Just to confirm, have you been able to try incognito mode as suggested in the thread? Do you have any specific error messages showing when you try to create the account?

Let us know, we're always happy to help.

Regards

Nathan

[Mystro_09]

Hi Nathan, 

I tried incognito mode and it still didn't work. The error message initially was the same as the post, in incognito mode it changes to oops something went wrong please try again later...either way it doesn't work.