We were changed over to the fibre phone service last Friday 30th June and all went well. As instructed I inserted the adapter in the telephone port on my hub 3.0 and plugged my panasonic kx-tgd320e DECT phone into that. After restarting the hub I had...
When I set up the contract I specifically asked to keep my existing landline number. This has not happened and I have been without a home phone for 3 days now.Can anybody help to resolve this? Thank you
Call centre don’t seem to understand the problem. My router is upstairs in a front bedroom. My phone is in the dining room at the back of the house. I have received the new fibre phone adapter but the connections are different. The phone is not conne...
So the changeover was done and works via the router but when connecting my extensions I noticed the master socket still has the usual 50 volts dc active on the wiring. I was going to use the old wiring backfed from the router but had to isolate them ...
My Landline cable is damaged outside. How can I arrange for the switch over to plug my home phone directly into the router? Many Thanks
Received adapter - when will I know when to plug it in???
Hi. Writing on behalf of an elderly parent. Any accurate info about this would be greatly appreciated.We wanted to take advantage of the cheaper broadband offered through the social tariff and used the Live Chat to switch my broadband over to that. I...
sorry me again, my grandad is a lifeline customer, his home phone on 21cv is playing up, he can make calls but when we call him there is no dial tone and when he answers we can only hear ourselves. called twice to no avail, can someone help me out p...
Hi, I'm very new here and a little confused, so am hoping someone can shed some light for me.I received a text stating it Virgin Media and the home phone service will be switched to fibre on 26/9.... however everything I've read so far suggests that ...
My EBUL was updated some weeks ago. I've just received another letter from VM reminding me to make an appointment. Presumably my update note hasn't reached my VM record.What to do?
