Cancel engineer appointment
Please could somebody cancel an engineer appointment for me?
Home Phone
Help with your Virgin Phone line
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Forum Posts
Landline not working
Our landline ( wall connection not Hub) has no dial tone and we can't receive calls...just get a crackling noise. Tried another phone to no avail. Using my mobile to ring our number just cuts off with more crackling noise.Can you help please.
Superhub 5 with landline
Hello,I upgraded my Superhub 4 with a Superhub 5 today, which I am starting to regret. My landline which worked okay, now seems to have several problems since moving to the Superhub 5.1. Not all calls will go through, sometimes if I dial a number, I'...
Fibre phone adapter issue
HelloLike lots of others the hub and the main phone cable are on different floors of the house. Tried to call to book a technician but went around in circles with your phone menuCan someone help? Thank you
Resolved! New phone, no dial tone
I've recently bought my first landline telephone and tried plugging it into the VM-branded telephone wall jack (our router is pretty old and doesn't have a telephone jack), but even though the phone is plugged-in, charged and appears to be working, I...
Connected the phone to the router but not working
I have recently been sent an adaptor to connect the phone to the router but it is not working,
New line with Virgin - BT number not migrated
Hi,I just had a landline activated. The line is working, but when I placed the order I asked for my existing number to be migrated from BT and this has not happened. Was this forgotten, or does it take more time?
Landline has stopped working
Hi. During the past hour or so my landline has stopped working. Phones are displaying 'Check phone line'.I received an email earlier this week telling me that the landline will be switched to fibre in November, so a long way off, but this seems very ...
Increase rings before 1571
HelloI would like to have the ringing increased to 10 rings before the 1571 kicks in please, many thanks in advance.
Phoneline for new hub
Installed the new Hub but phone not connected to network. Is there a date for it to activate or should it do so straight away. Have installed correctly as per instructions pressed the wps button and switched hub off and on but no joy. [MOD EDIT: Subj...
