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Elderly couple no landline

Hello thereMy In-laws are in their eightiesThey have been VM customers over twenty yearsNever had an interest in internet Just wanted a phone and TV to watch (mainly football !)The other day ( during fibre switchover their phone line stopped working ...

Digital Phone Switchover

Currently use 2-way splitter which is plugged into my phone socket. One phone is plugged intoone of the two splitter sockets while the other has a long phone extension lead with a second "extension" phone.When I plug my adaptor into my router I can p...

davew155 by Joining in
  • 776 Views
  • 5 replies
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No dial tone - landline fault (again).

I need assistance.My landline is down again, I have no dial tone and cannot make or receive calls. I have some telecoms experience and have confirmed that the fault lies before my Master socket. VM's status check for my area show everything is "Good"...

intermittent landline dial tone

I have had an intermittent dial tone on my landline for several weeks. My voicemail box is empty so the tone is not alerting me to unanswered voicemails. About 2 weeks ago I reported this fault to 150 and was told that the problem was general, not ju...

ditto by On our wavelength
  • 1333 Views
  • 9 replies
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New number - constant unsolicited calls

Hi. I have only recently switched to Virgin and have yet to give my new landline number to anyone at all. And yet I am receiving constant spam calls.I don't really use my landline and only have it for emergencies because mobile signal isn't great. Wh...

sjmcd85 by Joining in
  • 462 Views
  • 2 replies
  • 0 kudos

Resolved! Land Line Switch Over

I've had broadand from the times of NTL.  I chose to have the telephone and broadband package.  I got the engineer to install the telephone point in my front room and the broadband connection at a back room of the house.  As such the guy dug up my la...

Brain_Dead by On our wavelength
  • 1376 Views
  • 5 replies
  • 0 kudos

When phone 150 it keeps asking for account number

HiEverytime I phone 150 from my house phone it keeps asking for account number and won't let me listen to my bill etc and puts me straight through to an advisor, can this be sorted so I get the automated service instead?Thanks

Rds261189 by Up to speed
  • 1123 Views
  • 13 replies
  • 0 kudos

Caller ID

it has been down now for nearly 3 weeks. Has happened before and when I ring up they can't seem to fix it.  Think last time an engineer must of done something in one of the green boxes and just came back on.is very annoying,

goughdj1 by Tuning in
  • 560 Views
  • 4 replies
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Wired Landline - No Dial Tone

My landline is dead - again!  No dial tone, but there's a click when going off-hook.  Calling in from my mobile gives engaged tone.The same problem has occurred twice this year, in January and June.  In each case I went through the process of fault r...

GJ_12345 by Joining in
  • 453 Views
  • 3 replies
  • 0 kudos