When does NG8 2SS change to Fibre phone

[Twoknees]

My phone was unexpectedly cut off yesterday. Spoke to Customer Service who told me that I was switching to fibre.  I have had no letter, email or SMS reference this.  Advised that new hub and adapter would be sent and it arrived today.  Understand the changeover is being done by area but can't find out if NG8 2SS is now fibre ready or not. The whole thing has come out of the blue. 

Can anybody advise - have tried all sorts of Virgin Media contacts but none can give me an answer. 

[John_GS]

Hi @Twoknees 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

[Tudor]

Basically VM do not know. All telecoms providers have had to put a hold on telephone conversions to fibre by orders from the government.  

[Twoknees]

Thank you.  What a nightmare it is getting information. 

[Twoknees]

Does that mean I do not have to do anything with the adapter and new hub Virgin have sent me.

[Tudor]

It’s possible that the new hub has already been added to your account. I would try it and see.

[Lee_R · Accepted solution]

Hi @Twoknees  With any new hub received, we'd always recommend changing over to it within 5 days of receiving it and ensuring you call the activations team on the number provided.

Regards

Lee

[Twoknees]

Many thanks.  Will try it this weekend. I'm one of those that doesn't understand  hexadecimal c1a2a285948293859940d9a49385a2

[Twoknees]

Thanks. Will do. 

[Lee_R]

And if you need us to investigate things Twoknees please do re-join us privately.

Regards

Lee