on 26-10-2023 12:54
Hi, I've just come to use the phone and it's silent. Incoming calls don't make a sound.
Pretty sure it worked on installation.
Is it linked to BT at all - had big problem with them ceasing service.
on 26-10-2023 12:59
Hi @Oxo29
Thanks for posting and welcome back to the community.
Sorry to hear of any phone issues.
Have you plugged the phone directly/via adapter into the telephone port one on the router?
Best wishes.
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on 26-10-2023 20:32
Yes it is plugged in by engineer into hub.
on 26-10-2023 20:44
Hi Oxo29,
Thanks for coming back and confirming that for us.
In order to help look at this, there are a few checks we will need to go through with you. Can you let me know the following please:
If you can come back and let me know the answers to the above. It's possible we may need to get an engineer out to you so please ensure you come back to us here 🙂
Thanks,