High ping/latency spikes recently

[Vitorg181]

Hello this started like a week ago or so, its impossible to play any games because i keep rubberbanding, mostly noticable when gaming, have a look at my BQM, please have a look into this and thanks.

My BQM 

[Vitorg181]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	234750000	-0.7	38	256 qam	13
2	138750000	4.6	38	256 qam	1
3	146750000	4.1	38	256 qam	2
4	154750000	3.4	38	256 qam	3
5	162750000	2.7	38	256 qam	4
6	170750000	2.7	38	256 qam	5
7	178750000	2.2	38	256 qam	6
8	186750000	1.7	38	256 qam	7
9	194750000	1.2	38	256 qam	8
10	202750000	1	38	256 qam	9
11	210750000	0.7	38	256 qam	10
12	218750000	0.5	38	256 qam	11
13	226750000	0	38	256 qam	12
14	242750000	0	38	256 qam	14
15	250750000	0.2	38	256 qam	15
16	258750000	0.4	38	256 qam	16
17	266750000	0.7	38	256 qam	17
18	274750000	0.5	40	256 qam	18
19	282750000	0.5	38	256 qam	19
20	290750000	0.2	38	256 qam	20
21	298750000	0.5	38	256 qam	21
22	306750000	0.4	38	256 qam	22
23	314750000	0.2	38	256 qam	23
24	322750000	0	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	9	0
2	Locked	38.6	14	0
3	Locked	38.9	31	0
4	Locked	38.6	33	0
5	Locked	38.6	31	0
6	Locked	38.9	11	0
7	Locked	38.9	14	0
8	Locked	38.6	15	0
9	Locked	38.6	22	0
10	Locked	38.6	12	0
11	Locked	38.9	14	0
12	Locked	38.9	10	0
13	Locked	38.6	19	0
14	Locked	38.6	7	0
15	Locked	38.6	10	0
16	Locked	38.9	7	0
17	Locked	38.9	8	0
18	Locked	40.3	9	0
19	Locked	38.9	8	0
20	Locked	38.6	13	0
21	Locked	38.9	20	0
22	Locked	38.9	26	0
23	Locked	38.6	26	0
24	Locked	38.9	30	0

[Vitorg181]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36599932	38.3	5120	64 qam	11
2	23600000	37.5	5120	32 qam	13
3	30100017	38.3	5120	64 qam	12
4	43100021	39.8	5120	64 qam	10
5	49600061	40.3	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[Vitorg181]

Network Log

Time Priority Description

01/09/2023 13:44:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/08/2023 19:17:39	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2023 23:12:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2023 22:20:20	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/08/2023 22:20:20	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2023 06:17:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2023 10:20:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2023 10:20:21	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2023 22:20:19	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2023 22:20:19	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/08/2023 00:35:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/08/2023 23:14:22	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/08/2023 23:14:22	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2023 03:32:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2023 08:27:8	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2023 08:27:8	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/08/2023 15:01:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2023 20:27:9	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2023 20:27:9	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/08/2023 09:04:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[John_GS]

Hi @Vitorg181 

Thanks for posting and welcome to the community.

Sorry to hear of the broadband issues. 

I've done a system diagnostic today and can see there's a potential congestion issue on the upstream channels.

I have therefore done a form to the networks team and flagged a potential outage on the system.

I'll check it again in a few days to see if anything has been confirmed and be back to let you know.

Best wishes.

[Vitorg181]

Please let me know, its still ongoing and a bit frustrating.. thanks

[John_GS]

Good afternoon @Vitorg181 

Thanks for coming back to us. 

I have checked and there is an open fault raised. F010921033 is the fault number. The estimated fix date is tomorrow.

[Vitorg181]

Hey there, this felt mostly fine yesterday afternoon, but today it started again and i still have high ping as you can see on my BQM, can you confirm that this has been fixed today because looks like its not. thanks again

[Zach_R]

Hi @Vitorg181,

I am so sorry to hear that this issue is ongoing for you. I've checked over the fault ticket we've raised for an update, and it appears that the current estimated fix time is now approximately 10:07am tomorrow (Sep 11th).

If the issue persists for you beyond this time, please do let us know and we can go from there.

Thanks,
 

[Vitorg181]

Hello, today all day has been awfull, i keep rubberbanding everywhere theres always lag spikes im not sure why as you can see from my bqm, can you please look into this again? i dont think its still fixed as of today (11th sept). thanks