Constant Packet Loss

[MindyKzm]

I've got 1G plan with Hub4 about a year ago. And it was working flawlessly up until about a month ago...

Now I can't play any games without getting kicked out due to high packet loss. Tried every fix possible. Factory reset Hub4 and my ps5 multiple times but no luck at all. Everything is wired. Even got new ethernet cable for ps5 thinking it might be damaged. But no luck 

Is my Hub4 dying? It seems to be working fine while watching YouTube at 4K but as soon as I jump into online games like R6S or ACC light bar on Hub4 starts flashing and I get kicked out.

Pls help!

[Tudor]

Please post some stats. 

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.
• Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

[MindyKzm]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	1.2	40.9	QAM256	25
1	139000000	5.5	40.9	QAM256	1
2	147000000	5.3	40.9	QAM256	2
3	155000000	5	40.4	QAM256	3
4	163000000	4.9	40.9	QAM256	4
5	171000000	4.5	40.4	QAM256	5
6	179000000	4	40.9	QAM256	6
7	187000000	2.8	40.4	QAM256	7
8	195000000	3.7	40.9	QAM256	8
9	203000000	3.9	40.9	QAM256	9
10	211000000	3.8	40.4	QAM256	10
11	219000000	3.6	40.9	QAM256	11
12	227000000	3.1	40.4	QAM256	12
13	235000000	1.1	40.4	QAM256	13
14	243000000	2	40.9	QAM256	14
15	251000000	2.2	40.9	QAM256	15
16	259000000	1.9	40.9	QAM256	16
17	267000000	1.7	40.4	QAM256	17
18	275000000	1.7	40.4	QAM256	18
19	283000000	2.1	40.9	QAM256	19
20	291000000	2.3	40.4	QAM256	20
21	299000000	2.3	40.9	QAM256	21
22	307000000	1.9	40.9	QAM256	22
23	315000000	1.6	40.9	QAM256	23
24	323000000	1.2	40.9	QAM256	24
26	339000000	1.3	40.9	QAM256	26
27	347000000	1.5	40.9	QAM256	27
28	355000000	1.3	40.9	QAM256	28
29	363000000	1.1	40.4	QAM256	29
30	371000000	1	40.9	QAM256	30
31	379000000	1	40.9	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.946209	0	0
1	Locked	40.946209	0	0
2	Locked	40.946209	0	0
3	Locked	40.366287	0	0
4	Locked	40.946209	0	0
5	Locked	40.366287	0	0
6	Locked	40.946209	0	0
7	Locked	40.366287	0	0
8	Locked	40.946209	0	0
9	Locked	40.946209	0	0
10	Locked	40.366287	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.946209	0	0
16	Locked	40.946209	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.946209	0	0
20	Locked	40.366287	0	0
21	Locked	40.946209	0	0
22	Locked	40.946209	0	0
23	Locked	40.946209	0	0
24	Locked	40.946209	0	0
26	Locked	40.946209	0	0
27	Locked	40.946209	0	0
28	Locked	40.946209	0	0
29	Locked	40.366287	0	0
30	Locked	40.946209	0	0
31	Locked	40.946209	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1840

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

43

-0.1

504699604

359

[MindyKzm]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	41	5120 KSym/sec	QAM64	1
2	36600000	40.3	5120 KSym/sec	QAM64	3
3	43100000	40.5	5120 KSym/sec	QAM64	2
4	30100000	39.8	5120 KSym/sec	QAM64	4
5	23600000	39	5120 KSym/sec	QAM64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.8

37.2

2K

QAM128

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

220

53.4

17

0

[MindyKzm]

Network Log

Time Priority Description

Mon 03/07/2023 02:33:55	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 21:26:20	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 20:31:08	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 20:30:51	3	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 20:30:51	3	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 19:53:22	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 19:04:18	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 18:06:46	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 18:05:58	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 17:33:42	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 15:09:20	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 13:13:52	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 11:57:54	6	US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 09:16:29	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 9; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 02/07/2023 07:42:40	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 01/07/2023 23:00:31	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 01/07/2023 21:24:51	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 01/07/2023 20:33:24	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 16; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 01/07/2023 20:28:56	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Ashleigh_C]

Hi there @MindyKzm 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced issues with your connection. Can I just check, is the Hub in modem mode? 

We would need this to be in router mode so we can run checks.

[legacy1]

---

@Ashleigh_C wrote:

Can I just check, is the Hub in modem mode? 

---

It has been said you can tell so why are you asking!

[MindyKzm]

It's in router mode. Always was.

[Arissa_H]

Thank you for getting back to us 😊. 

is ther any changes that have been made to where the hub is kept?

Does this happen at a certain time or is it all the time?

Let us know. 

Thank you.

[MindyKzm]

Hub was always in same place since install. None of its settings were ever changed.

Packet loss starts as soon as I get into online game regardless time of the day. Since I live alone no one else is using internet connection.