Delayed Emails issue - Investigating
Hello, We're aware that some of you may be experiencing delayed emails via webmail. We've notified our Technical Team who are currently looking into it and we hope to get it resolved as quickly as we can.
Forum Posts
Sending email using your own domain
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
Orphan Email accounts
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Outgoing Authentication Issues? - Check Email Logs
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
Ravenstar's Email FAQ's
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Email accounts locked, mailbox unable, unable to access email account, malware letter
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Re: Old Blueyonder email accounts have been hacked
Guys, I have this afternoon realised I cannot access my blueyonder email address that I have had for years. I was able to access it this morning but it doesn't recognise my password and when I go to reset it now doesn't recognise my email address. Th...
Error using desktop pc chrome : Your mailbox is not available at the moment
Can log into virgin media ok but unable to access email via desktop pc windows 10 using chrome browser have also tried edge browser same thing. NOTE: Have checked and email is working ok via my smartphone chrome browser.Thanks
Email hacked former NTL account
Hello Like a lot of people on here my.email has been hacked and i have lost many accounts due to them being linked to my ntlworld email. It is clear virgin have been targeted and are not doing anything to help us, i was in the phone yesterday and the...
Delete blueyonder account
Hi , I have been hacked and had a blueyonder email for at least 15 years. I have now changed my log in to VM and no longer require the primary and secondary email and want them both permanently removed and deleted. I have read message boards that t...
Account hacked
I think my emails have been hacked as someone has hacked my Facebook and Instagram accounts. I have tried to see if I can change my email password but I can not log in to access my emails via my laptop. I am still receiving emails to my phone so I wa...
Re: Can't access blueyonder emails
Help! I'm in the same situation except I get the same email message ..Mailbox unavailable... on my mobile. I've tried to change passwords to no effect. I am a secondary account holder; the account holder has contacted VM but despite promises to sort...
Adding my ntlworld email account to my Iphone Outlook
Morning allI'm struggling to add my @ntlworld.com email account to the Outlook app on my Iphone (13). I think I'm correct that the it's imap.ntlworld.com and smtp.ntlworld.com for the respective incoming and outgoing servers (together with the 2 port...
NTLWorld BlueYonder domains blocking emails
Hi VM, I have a number of clients reporting that they're not receiving emails from myself into their NTLworld/Blueyonder domain mailboxes.Is there a way to report this to VM to ensure our domains arn't being throttled or blocked?
Ntlworld email account hacked
Hi my ntlworld account was hacked yesterday and have email demanding $400 in Bitcoin. How can I change password please? I'm using Outlook to use email
Hacked email
Hi, I have an old virginmedia email address that's been hacked, they've gained access to my address book and emailed people in that. I've had requests for money. Can the email address be removed please?
