Email not sending

[alangigi]

Is anyone else having trouble this evening? Our emails are failing to send. Have rebooted router and broadband working fine

[Cardiffman282]

Are you still using mail forwarding services https://community.virginmedia.com/t5/Forum-Archive/Email-not-working-today/td-p/4988231 

[alangigi]

No I'm using Vm email accounts. We are receiving emails at home but still cannot send. I went onto Vm website and managed to send emails from our actual accounts and we received these at home.

[alangigi]

I have recently subscribed to AVG VPN. Could this be preventing me from sending emails from Outlook?

[alangigi]

But I don't have AVG on our PC and this has the same problem not sending emails today

[用心棒]

It would be helpful to see what error code or message is returned by the SMTP server in this situation. From a desktop or laptop device open a Command Prompt in Window and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:rotavator-racecar-tenet-repaper:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address.

FYI if there is no issue then you should see the following output from the curl command:

⋮
> AUTH PLAIN
< 334 
> [Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact

Otherwise an unsuccessful result will look similar to the following:

⋮
> AUTH PLAIN
< 334 
> [Redacted]
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied

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[alangigi]

Error code 421

[用心棒 · Accepted solution]

If along with the error code 421 there is mention of netreport then:

Go to https://netreport.virginmedia.com/netreport/ and:

• select an abuse type of Email Sending Errors from drop down list
• select an abuse form of Other from drop down list
• paste the complete error message into the Log Evidence area
• enter your name into My name field
• enter your email address into Email address field
• select Submit button

Hopefully de-listing will occur sooner rather than later but if not post back here to have the issue flagged to the forum team.

Also consider following the advice here My Virgin media email has been hacked | Virgin Media Help

[alangigi]

Thanks I did that yesterday after reading other posts with the same problem as me. Is VM trying to get rid of people using email? Too much hassle and they just want to sell broadband and TV? Seems that way as they don't offer email to new customers anymore

[用心棒]

Probably best to use the time between now and when the next issue occurs to migrate over to another email provider.