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Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
  • 0 replies
  • 1 kudos

Volt inactive

Hi, I’m a Virgin broadband and mobile (now switched to o2) customer and when I check volt status on the Virgin media app, it says inactive. When I click this, I’m asked to purchase an o2 mobile package, which I already have.How can I get Volt activat...

thematia by Joining in
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Netflix restricted and Virgin falsifying complaint records.

I had my Netflix account restricted by Virgin Media after I paid my bill. I contacted Virgin the day after and was told not to worry, the services will resume within 24-48 hours. Ayer 3 days I called and was told that all my services should be workin...

GinaL by On our wavelength
  • 15 replies
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Wifi Max Pods when there is no signal?

Good morning,I'm a relatively new VOLT customer and have been trying to order a couple of wifi pods to deal with two blackspots in my home.The process seems to be:Download the Virgin Connect app.Use the app to test the wifi speeds in every room.If sp...

Netflix farce!

Hi community,Reading there are a lot of people in the same boat as me is a relief but also shocking at the same time!Since May 2022 we had new package including Netflix. No advice given to cancel Netflix subscription so have been paying for that twic...

Netflix in Spanish.

So a while back, I had some security issues and things got hacked,I lost my Netflix account. I spoke to virgin a few times and nothing got sorted, now I seem to have a Spanish family Netflix account added to my TiVo box,I can’t speak Spanish nor Can ...

Nix by Dialled in
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Re: Wifi pods

I had virgin volt installed 15th november & technician ordered a wifi pod due to blackspot one side of house. They have not arrived & i have since been onto customer services three times to ger them ordered. I still have not received any & continue t...

O2 SIM card not received as part of VOLT package

Virgin chat says that they can't help and I need to contact O2.  O2 want an order number which I do not have. All I have is a CIS reference and a CSS reference which they do not recognise.  This whole Volt thing is a bit of a shambles really, isn't i...

WIFI Boosters

Hello,I had been trying to get in touch with no luck, regarding the WIFI Boosters that were included in my VOLT packages.My flat is small and my office's WIFI does not work at all. Could you please help me with thisI keep phoning and they keep asking...

Volt not activated

Hi. So I’ve got VM BB under my name with 350 meg and my brother has got an o2 sim (same household). He’s activated the volt benefits and he’s getting double data but it still shows not activated on my virgin media account. I’ve tried to contract virg...

AzzA871 by Joining in
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Ultimate Volt bundle - O2 SIM Price Increase

Hi, I received a SMS from O2 today saying that my unlimited SIM deal is due to increase by 13.4% from this April. This will mean the O2 part of my bill rising to over £29 a month which is scandalous for a sim only plan. If I attempt to downgrade my S...