Anyone received free gift?
I joined with virgin under the pretense of getting a free XBox. I joined virgin for this reason. After the 60days I contacted virgin to be fobbed off with warehouse problems or it is being processed. Has anyone ever received the free gift of a xbox? If anyone could help as I am getting to the point of leaving as surely they haven't upheld their side of the contract.Virgin O2 Volt Cancellation issue
In November 2021, I entered into an agreement with Virgin Media for a broadband connection, which included an O2 phone contract at a reduced cost. Unfortunately, due to complications during the broadband installation, the service had to be canceled. Regrettably, the cancellation process did not extend to the associated O2 phone contract, leading to me incurring charges beyond the initially agreed amount of £3 extra a month on my broadband and instead having to pay £15 a month which subsequently was raised to £19.64 for unknown reasons. Despite numerous attempts to resolve this issue over the past two years, the O2 phone contract remained active. This has resulted in me paying more than initially agreed upon, a situation that has negatively impacted my credit history due to a failed payment when I first attempted to cancel the service. My concern is no query I have took up with o2 in the recent or distant past has ever been addressed. This includes someone using my details for over 4 years and the numerous attempts I’ve made in order to get this contract cancelled. When contacting o2 I get told it’s a virgin problems and when contacting virgin I get told it’s an o2 problem. My last call I was told it was an o2 360 problem yet I was still unable to get anything resolved. To top this off I called to cancel my contract on the 18th of January and this wasn’t actioned which resulted in me having late payments on my account. I attempted via chat 3/4 times and was again told this was done before eventually managing to cancel through Twitter or X as it’s currently known. This has negatively impacted my credit rating. To clarify, I have never used or even activated this sim! I want to emphasize the urgency and severity of this matter. Not only have I been financially burdened, but the consequences extend to a negative impact on my credit history which has affected credit applications and hindered me since. I have no escalated this to the ombudsman and if that fails I will go down the small claims court route which I’m reluctant to because I don’t believe any refund I will get via small claim can compensate for the time and stress this has caused me. I am also owed money by virgin that they will not release even though they have stipulated that this is owed to me. Has anyone had this experience or does anyone have any advice that can help?Need to book an engineer to replace brown box outside my house
Hi My brown box has came off the wall and all the wires are on show, I have tried to call Virgin media but cant get to speak to anyone to report the problem. It is currently covered in masking tape. If anyone from Virgin media sees this message could you please contact me. Kind Regards