Hi, not sure where to go, have raised with virgin fraud team but they are not coming back to me. My mum rang 150 to report fault. 1st line couldn’t fix it so was passed to tech team. They couldn’t fix it and said would ring back at certain time. ...
Hi I am a new VM customer with the Volt package, broadband install was 25th Nov. The SIM card included in the deal has not arrived. I am an existing O2 customer and have been in touch with them today but they are unable to trace anything using the ...
I was transferred to O2 on 3rd September 2023.One of the benefits was quoted in the email me below - As you’re also a Virgin Media broadband customer, once you switch over to O2, you can supercharge your world with exclusive Volt benefits including a...
A few months back I went through the process of applying for the Volt benefits.I have been a customer of both Virgin Media and O2 for several years and thought it would be great to have the benefits of Volt applied across the two accounts. I believe ...
hi been having trouble with virgin broadband for a while now , so we got offered the volt option which we took, no engineer required the person on the phone said, I asked what do we do with old box , they told me to take to my nearest recycling centr...
Received a 'Late' Bill today from O2 for sum of £24.98.Contacted O2 who advise this relates to migration of SIM from Virgin to O2.O2 can't help (albeit bill is in their name?).I don't recall ever receiving a SIM from VM and even if I had, I've never ...
HiI I have requested to activate my Volt benefits.I have been waiting for three months after making the request.Still I did not get the Speed boost on my Broadband
I have a Hub4, and a 1Gb volt contract with TV. As shown the TV box has a connection speed of 1000Mb, but any other device I connect via Ethernet is 100Mb max, using cat 5e or cat 6 cables, tested three differing devices all with the same result. Als...
HiMy brown box has came off the wall and all the wires are on show, I have tried to call Virgin media but cant get to speak to anyone to report the problem. It is currently covered in masking tape. If anyone from Virgin media sees this message coul...
I signed up for a Volt contract in May 2022 simply in order to save some money on my Virgin bill. I've never used the O2 sim I was sent (didn't need it). The Volt contract is ending on 6th November 2023 (this Monday). Do I need to call Virgin to end ...
