Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Over the past week, a lot of previously deleted recordings have reappeared in my list of recordings on my 360 box. If I reset the box the list returns to normal. However, the problem comes back the next day. Any suggestions??
Hi, I have only recently heard about 360 and would like to have it. I have been talking to an advisor on the new what's app way of contacting virgin and they want to charge me £40. Is this correct no where on the website it says £40. I have recently ...
I've upgraded my services through an email with the "Winter Sale", its states TV360 box in the package details but have recieved no correspondence or new remote for the TV360. I have a v6 box so only an upgrade is required and not a new box. The emai...
When watching a recorded program and when you also have multiple episodes to watch, about a minute before the program ends, a pop up in the top right warns you that the next episode will auto start in 12 seconds unless you cancel the option.The bug i...
Hi, I've read all the other posts about checking connections, service status etc etc. I've carried out all recommended checks and can only get catch up tv, no live channels. When i unplug coax from 360 mini box in bedroom and plug it into tv, no prob...
I received a message to say my equipment was old and my software could be updated. As I had a few problems with ny equipment over the last few months I rang Virgin and asked if I should have a replacement box, they were talking of charging/different...
Hi, does anyone get intermittent sound loss on their 360 box? I have the V6 box upgraded to 360. Engineer has been out a while ago, said it wouldn’t be virgin or their equipment! Blamed the TV or soundbar. Note that no previous issues till the day af...
I have a V6 TV box which has recently been updated to the new software. It now uses a new remote, we leave it in standby mode when not in use but twice in the last week when we go to turn it on, the box goes into a reset mode with the welcome screen ...
After ‘upgrading’ to V360 after a long time on V6 within in minutes sound kept dropping from Sonos to TV sound and back again.Virgin no helpSonos no helplooked on here and ‘haroldino’ on here suggested CEC less adaptor Bought Lindy one from Amazon,pl...
Anybody know of issues with 360 box not supporting ARC? I’ve a Samsung QLED and a Samsung Soundbar, my issue is my 360 box disconnects the ARC off my sound bar, I’ve done everything correctly, I’m clued up on my stuff but this has really annoyed me, ...
