Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,
We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hi,Recently had an issue that when I playback certain programmes it starts at the end of the recording, I have to then press watch again numerous times before it plays normally.Hope this makes sense
Hi there, I have this same issue! It's so annoying, did you get the problem fixed?
Can I upgrade only one of my 2 boxes to 360? I just want the remote really in the lounge - the V6 remote is the worst design ever. So many buttons. 2 circles of buttons. It's truly terrible. But I know the V6 Also can I still record on one box ...
Hi everyone, I have recently upgraded to 360 and I'm having a lot of issues with the sound constantly switching between my TV speakers and the soundbar, I've checked and changed all of the leads but it hasn't helped. I never experienced any sound is...
I am in Scotland Area 11 and our STV HD on 103 is totally pixelated and unwatchable. Status says there are no problems in the area and this is the only channel that is like this. Even STV+1 is working no problem. There have been the odd blip recently...
Reading a thread from 2021 (360 Features v TIVO Features by NewApollo), I did not quite understand the comment: "Each 360 remote pairs 1 to 1 with the box, it does not use infra-red (IR). This means you can only use one remote with a box and not mult...
Hello.I’m having the exact same issue, any advice how to fix it?
Hi,I would like to get my mum setup with Virgin TV 360.I understand the TV 360 needs to be plugged into the VM Hub, however her TV is in a different room (back of house).Is it possible to:a) move the router to the back of the house orb) run a longer ...
Hi, my remote won't scroll up or down one at a time on the recordings page.It will scroll up and down for anything else.I have tried all the reset options.Please could VM help me or maybe send me a new remote control,Thanks Jan.
I've had an issue with BBC1 and BBC2 for weeks. An App not accessible error appears with a CS2400 error. I habe tried restarting the box. I have also contacted virgin and was given a 5 day resolution time but this has elapsed and its still not resolv...
