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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 24483 Views
  • 15 replies
  • 37 kudos

1GB Service, but not 1GB speed

HelloJust been checking my speed and it seems I'm not getting 1GB, What should I check to make sure things are ok my end?

Can’t get through to anyone to get my volt booster pods?

Hello!I have only gotten virgin out in a few months ago and have already noticed the speeds in a lot of the rooms is quite poor. I do remember reading and seeing that as I’m a volt customer I am entitled to some free booster pods so I was just curiou...

Awful internet speeds since we upgraded our package

Hey, hoping for some advice or information on anyone else's experience.We've been with Virgin Media for as long as we can remember and have never once had an issue with our internet speed.We were on a 250mbs package and everything ran like clockwork,...

Resolved! Poor upload speeds - under 1 Mbps on VM Hub 5 Router

Hi,We've been experiencing very poor upload speeds (under 1 Mbps) on the VM Hub 5 Router when I should be getting between 48-52 Mbps for the 1 gig tariff, download speed seems to be good (around 757 Mbps) - these figures are based on SamKnows RealSpe...

ozzy3 by Joining in
  • 725 Views
  • 7 replies
  • 0 kudos

Reporting A Fault

How do you report a fault without spending over an hour on hold on the phone?I have a red light on my Hub 3.0, and have tried all the usual fixes (powering it off for 5 minutes, rebooting it, checking all connections are tight), all to no avail. My i...

1130gb package on my contract

Hello all i have contract on 1130 gb download speed but my max downloaded speed is 610mb can somebody check what going on 

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Awful internet speeds since we upgraded our package

Hey, hoping for some advice or information on anyone else's experience.We've been with Virgin Media for as long as we can remember and have never once had an issue with our internet speed.We were on a 250mbs package and everything ran like clockwork,...

sheni45 by Joining in
  • 216 Views
  • 2 replies
  • 0 kudos

Resolved! 200Mb broadband package but only get 25Mb ...

I've got the 200Mb broadband package, with hub4, and added TP-Link to give me decent wifi. Last few days have been really slow, around 45MbThis morning it's 25Mb ...Virgin website support - postcode - all is fine in my area.Any ideas?

davem641 by On our wavelength
  • 1541 Views
  • 30 replies
  • 0 kudos

lots of t3 timeouts and rs errors

virgin done some upgrades in my area last month and ever since then ive had a lot of rs errors and t3 timeouts. could someone advise me if this is normal or do i need to get an engineer out to have a look at this.all support would be appreciated than...

only 50/100mg instead of 500mg

I have slower than expected bb, was maybe going down the mesh wifi route. only 2 bed flat, what would be a decent mesh system? there's so many!appreciate any help. I've a hub3, 4 tvs, 3 v6 boxes and 1 tivo. 3 mobiles. thanks

thenel by Dialled in
  • 334 Views
  • 3 replies
  • 0 kudos