Hi recently have been regularly been getting bad speed drops. Should be getting over 100Mbps but drops to under 10Mbps. Current BQM test: https://www.thinkbroadband.com/broadband/monitoring/quality/share/67eeecbf2325f1f639d2409a66c24ba67942a800-05-11-2025Makes internet barely usable until it recovers. Tried turning router off and back on, the network diagnoses in router is obsessed with wifi speed even though connected via ethernet. I am getting to the point of considering leaving Virgin after several years because of the service now and quite frankly being charged a lot more for lesser service than new users

This is a VM service fault, if no faults are reported phone VM and report the speed loss.Check for known faults in your street. Try both methods:Call the local fault line: 0800 561 0061 – this is an automated number.https://www.virginmedia.com/help/check/status/identification/identify

Hey grazazel, thank you for reaching out and we are so sorry to hear about your connection issues. It looks like there was an area issue, however this looks to be fixed now. Has the connection improved at all?

Still getting regular speed drops and has happened several times since engineer visit.

Hello grazazel, Thanks for getting in touch and we are really sorry to hear you’ve been dealing with those severe speed drops.A possible cause could be the age of your equipment. If your hub or network equipment is older, it may struggle to maintain stable speeds, even over Ethernet. As software and network updates roll out, older hardware can sometimes start to underperform. If your hub is an older model, we can check whether an upgrade is due. Are these spikes consistent in terms of timing? Do they happen at the same time everyday? This may help narrow down some variables and help us know the root cause of the issue. Did the engineer inform you on anything on their last visit?We really appreciate your patience, and we want to make sure you get the reliable service you should expect.

From the looks of it your BQM looks stable then goes to hell but recovers?Might be someone in your area DIY there cable does some checks and its terrible goes back to VM cable all it fine then has tried another cable thats just as bad.

Regular Speed drops | Virgin Media Community

11 Replies

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Client62
Alessandro Volta
3 months ago
This is a VM service fault, if no faults are reported phone VM and report the speed loss.

Check for known faults in your street. Try both methods:

Call the local fault line: 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify
Matthew_ML
Forum Team
3 months ago
Hey grazazel, thank you for reaching out and we are so sorry to hear about your connection issues.

It looks like there was an area issue, however this looks to be fixed now.

Has the connection improved at all?
grazazel
Joining in
1 month ago
Still getting regular speed drops and has happened several times since engineer visit.
- Michael_M
  Forum Team
  1 month ago
  Hello grazazel,
  
  Thanks for getting in touch and we are really sorry to hear you’ve been dealing with those severe speed drops.
  A possible cause could be the age of your equipment. If your hub or network equipment is older, it may struggle to maintain stable speeds, even over Ethernet. As software and network updates roll out, older hardware can sometimes start to underperform. If your hub is an older model, we can check whether an upgrade is due.
  
  Are these spikes consistent in terms of timing? Do they happen at the same time everyday? This may help narrow down some variables and help us know the root cause of the issue.
  
  Did the engineer inform you on anything on their last visit?
  We really appreciate your patience, and we want to make sure you get the reliable service you should expect.
  - grazazel
    Joining in
    1 month ago
    It is an older model hub. it is the hub 3.0 I got years several years ago when joining. When the engineer came he disconnected 2 branch cables off my connection, one which was added when a different engineer connected my neighbours house but they have since left virgin. I am at the end of my tether now and have started seeing what alternatives to virgin are out there as I have been a loyal customer but can get better internet speed and tv through different suppliers at a lot less money monthly
legacy1
Alessandro Volta
1 month ago
From the looks of it your BQM looks stable then goes to hell but recovers?
Might be someone in your area DIY there cable does some checks and its terrible goes back to VM cable all it fine then has tried another cable thats just as bad.
grazazel
Joining in
1 month ago
New year same problems

[MOD EDIT: Image removed due to containing private information]