Regular Speed drops

Question

Hi recently have been regularly been getting bad speed drops. Should be getting over 100Mbps but drops to under 10Mbps.

Current BQM test: https://www.thinkbroadband.com/broadband/monitoring/quality/share/67eeecbf2325f1f639d2409a66c24ba67942a800-05-11-2025

Makes internet barely usable until it recovers. Tried turning router off and back on, the network diagnoses in router is obsessed with wifi speed even though connected via ethernet. I am getting to the point of considering leaving Virgin after several years because of the service now and quite frankly being charged a lot more for lesser service than new users

Client62 · Answer

This is a VM service fault, if no faults are reported phone VM and report the speed loss.

Check for known faults in your street. Try both methods:

Call the local fault line: 0800 561 0061 – this is an automated number.

https://www.virginmedia.com/help/check/status/identification/identify

Matthew_ML · Answer

Hey grazazel, thank you for reaching out and we are so sorry to hear about your connection issues.
It looks like there was an area issue, however this looks to be fixed now.
Has the connection improved at all?&nbsp;

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Regular Speed drops

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