Very Slow Speed

sorry but thats meaningless - how are you testing on what device - you need to test wired and post some info from the router showing levels from the config pages

Hi there pt4suk 😊 Welcome to our forum and thanks for your post.

Sorry to see that your speeds are not as expected. Are you seeing this on both wired and wireless connections? 

The speeds that you get at home will, of course, depend on a variety of factors; it can depend on your package, what devices you have and how many, how those devices are connected, and many other things. 
 
We have a download speed guarantee, and this will show the minimum speed that we would expect for all our packages. You can take a look at that here: https://virg.in/speedsexplained
 
If it's just the WiFi and all things are looking good over a wired connection, we have some helpful pages to get the best from your WiFi. We recommend starting here: https://virg.in/wifisos

Let us know how you get on with this.

Regards

Nathan