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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Same speed

Have upgraded from 250 to 350 but the WiFi speed is the same as before. Previously was getting 255 on WiFi in most places of my house. The upgrade has gone through and I have restarted my hub 4 but speed is the same. Even testing it near the hub it i...

1 gig upload speed

When can we expect an upload speed boost to non business broadband? Business 1 gig will be increased to a 10:1 ration (100mb) soon, can we expect the same for domestic broadband?

CraigT1976 by On our wavelength
  • 1 replies
  • 0 kudos

Hub 5

Hello.I had a VM technician arrive at my dad's flat yesterday for on an going problem which was caused by another technician however hopefully it should be resolved today.Secondly, the technician who visited my dad suggested he be forwarded the new H...

Not getting the speeds on plan

I am on the M125 Fibre Plan and I am only getting speeds of 89 Down and 20 up on ethernet and 70 down and 20 up on wireless.I think it could be caused to the old router we have which is The Super Hub 2. Any help would be appreciated  

mpgarfie by Joining in
  • 10 replies
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speed halved after reboot

I rebooted my hub 3.0, afterwards i did a Speedtest and noticed that my speed had slowed down drastically. I'm on m500 and i'm getting under m200 speeds.  

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KRAKATOA by Joining in
  • 4 replies
  • 1 kudos

Broadband - 1Gig issues

Hello there i spoke to virgin yesterday about my broadband i told them i was having a few issue's. i already have the gig1 fibre. But according to the advisor i spoke to he told me i was on a package for gig1-500mb just wanted to know if that was a t...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Weak DOCSIS 3.1 signal but OK DOCSIS 3.0 signal

For about a week now I've noticed packet loss on my connection.Back on Tuesday/Wednesday the automated phone line reported that there was a fault in the area.I got a text message yesterday morning saying that the fault has been corrected, but nothing...

Internet keeps dropping out - SYNC Timing Synchronization failure

Hi,Been having this intermittent issue for approximately 2 weeks now.  When i say intermittent, its everyday, at intermittent points through the day.  To confirm:This is on multiple devices including Android phones, android tablet, 2 laptops on both ...

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Jouma by Joining in
  • 10 replies
  • 0 kudos

Gig1 latency spikes, RG5

Hi,Are there any known network issues in the RG5 area, I am experiencing mild latency spikes and packet loss on a daily basis. This started just over a week ago.Power levels stats below...ThanksPete 3.0 Downstream channelsChannel Frequency (Hz) Power...

gonnella by On our wavelength
  • 2 replies
  • 0 kudos