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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 26394 Views
  • 15 replies
  • 37 kudos

Resolved! Intermittent broadband

Hi. Broadband keeps going off.. Many times a day.. Reported it over a month ago but the fix keeps being pushed back.. I'm not happy about paying for a sketchy service but trying g to speak to anyone about a refund is impossible.. I've been with virgi...

Slow 1gb speeds

I upgraded to the 1gb package a few months ago. Initially I was consistently hitting 800-1100 mbps download speeds. After a couple of weeks this dropped off and has now returned to the same speed I was getting on the 500 mbps package before upgrading...

Josh2205 by Tuning in
  • 501 Views
  • 4 replies
  • 0 kudos

Latency issue

Hi all,  look at this rubbish, latency drops out even though I am wired to my router via Ethernet on my pc & PS5 and still have this to deal with. getting fed up with this. Any help would be appreciated 

Wifi Issues over the last few days

Hi, I was wondering if you could help me with the WIFI issues I've experienced over the last 5 days.  For the last few days, I have experienced complete dropouts and the router seems to be resetting itself. This has happened at various times of the d...

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tebbotis by Joining in
  • 369 Views
  • 3 replies
  • 0 kudos

Broadband issues for 10+ years

I've had issues with my broadband ever since it was installed over 10 years ago.For the first few years, we had fairly frequent issues which turned out to be that our cable was being moved to a lower signal strength output in the hub. The engineers w...

Damianp by On our wavelength
  • 1667 Views
  • 24 replies
  • 0 kudos

Wifi Range

Problem : Wifi cannot reach the whole house. As the hub is at the front of the house, the back rooms of the house do not get a good wifi. We tried to get a longer wire to move the to the middle of the house. But it’s not working because of the door. ...

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Saw2 by Joining in
  • 356 Views
  • 3 replies
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Resolved! Poor or no wi-fi connection

I have an intermittent wi-fi connection in my garage workshop, (hub 3 on M250, speed to hub is excellent ), rest of house is fine and there are no electrical appliances that could cause interference, would a wi-fi pod help me and if so how do I get o...

Ronnie52 by On our wavelength
  • 307 Views
  • 2 replies
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Resolved! 1GB slow speed

I recently upgraded from 500MB to 1GB. I have a Virgin Media hub.4 hours placed in modern mode and an Asus RTAX86u router. I also have a new high-speed ethernet cable between both routers. After testing at various times of the day I’m getting about 5...

RJH1975 by Joining in
  • 3642 Views
  • 12 replies
  • 0 kudos

Upload Speed has Dropped making my Stream to Twitch Laggy & Unstable

Hello,I used to be able to Stream on Twitch with next to no frame drops on 6000kbps bitrate, however, since the 2nd March 2023 I now have over 65% dropped frames making my Stream Lag (kb/s is constantly bouncing up and down instead of being steady) w...

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Racer by Tuning in
  • 1576 Views
  • 16 replies
  • 0 kudos