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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Laptop download speed seems to be limited to 160mbs

Hi, Hopefully someone can help with this.I currently have M250 broadband and for the majority of my devices I get wireless download speeds of around 260mbs almost without fail. There are, of course, occasional drops at peak times or with high usage w...

TBidd83 by Tuning in
  • 9 replies
  • 0 kudos

C-28022317: 0.01 mbit upload bandwidth - West London

Hi,It's been almost 5 days, I've been having connection drops and in between when the connection is up, my upload bandwidth is basically nothing with packet loss for outgoing traffic. This is my current speed testI've tried checking for any local iss...

ErdemA by Tuning in
  • 17 replies
  • 0 kudos

Broadband speed dropped after upgrade

I called up to discuss my broad band speed. Yesterday I was upgraded from M350 to M500. But my speed has *dropped* from ~375Mbps to 280Mbps. I’ve rebooted my router three times to no effect.The first agent said there was no issue and transferred me t...

Mavdo by Tuning in
  • 5 replies
  • 0 kudos

New customer - Slower speed than guaranteed package minimum

Hi All,Return customer here after 5 years with BT but price hikes eventually became untenable.I've gone for the Gig1 package and today have activated my kit, though initial tests show I'm getting much less speed than anticipated so I'm wondering if t...

Very low broadband speed in Woking, surrey

I have been experiencing very slow or non existent internet connection for about a month now. I have been unable to reach vm customer support over the phone and it’s frustrating as it keeps directing me to some automated answers. I live in Woking and...

Juice by Joining in
  • 1 replies
  • 0 kudos

Upgraded my broadband

Hi,I've just got a new contract with Virgin for 264mpbs, been around 30m since i upgraded, I'm getting speeds of 64 mbps.Can anyone assistThanks,Syed

Poor speed

Since upgrading to 1Gb my speed is worse than when I was on M500. My speed is usually now below 500Mb where with the M500 it was 510Mb.I see speed as low as 400Mb to a maximum of 700Mb (very rare) and neither of these speeds are acceptable to me.I ha...

umpa by On our wavelength
  • 14 replies
  • 0 kudos

Resolved! Hub 5 setup with Ubiquiti UniFi 6 Long-Range Access Points

Hi All,I cannot seem to get to the bottom of this issue setting up the Hub 5 (Gig1 package) to work with my APs (UniFi 6 LR) and would appreciate any advice on what I may be missing. I am getting 700mpbs via Hub 5 (WiFi) but only 250mpbs via the APs ...

newbie01 by Tuning in
  • 7 replies
  • 0 kudos

Resolved! Upload Speed Dies After 8:30pm Every Day

I've had a problem for over a month where every night at around 8:30pm my upload speed drops from the expected 20mpbs to around 0.3mbps. Then at around 8am things return back to normal again. Last month I got a text message that work was being carrie...

alex2023 by Joining in
  • 22 replies
  • 0 kudos