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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Lag lag lag

I am really struggling with lack. My ping on call of duty is quite literally ranging between 30 and 280 ms. I have reset the hub. I have reset my Xbox. I have reset everything I’ve checked all the connections and still having the same issue this has ...

Babasan by Tuning in
  • 11 replies
  • 0 kudos

No services BD2 area

We lost connection on Monday 27th and still no service yet and nothing from Virgin on what the problem is. It has gone from being fixed by 12.45am Tuesday to now saying 6pm tonight. For someone who works from home the only connection is through my mo...

Resolved! Gig1 - New Hub 5 - No DOCSIS 3.1 channels

Sorry for the new thread...Received the the new Hub 5 yesterday to upgrade from my Hub 4 but noticed its not getting any 3.1 channels on the up or down. On the 4 I had it for both. I've tried resetting Hub etc to no avail. There is a SNR issue since ...

VPN Throttling

We recently upgraded from Volt 250 to Volt 500 and since then the speed is capped when using a VPN. We were getting pretty much full speed even when connected to a VPN but now it is unstable and struggles to get anywhere near 100MBPS. I can't be both...

Blue5161 by Tuning in
  • 6 replies
  • 0 kudos


Hi, my connection needs resetting virtually every day. Do I need a replacement router? How do I get one?

Any Answers - Unusable Internet

Any idea why my internet service is garbageChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID12590000008.538256 qam1622350000008.438256 qam1332430000008.440256 qam1442510000008.538256 qam1552670000008.540256 qam1762750000008.538256 qa...

How long does it take for speed upgrade activation?

I ordered a speed upgrade last Thursday and still nothing as of today.Spoke to someone at Virgin today who said it was due to activate today but still nothing.I've already rebooted the router and I'm still on the old speed.D these upgrades generally ...

Adrian1976 by On our wavelength
  • 5 replies
  • 0 kudos

Not getting 1Gbs download speed

Just recently upgraded from 500Mbs to 1Gbs but not getting the full speed upgrade on the down direction. My previous configuration was Hub 3 in modem mode, connected to Asus RT-AC86U primary node and RT-AC68U as the secondary node in mesh configurati...

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matt1968 by Tuning in
  • 8 replies
  • 0 kudos