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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

More Line Stability and Issues

Another day another set of issues and if any staff can look at my file to see the terrible service and connection issues I have had with the service I would greatly appreciate it.  I can see that this seems to be congestion on the line but the saga n...

Comradebo by On our wavelength
  • 10 replies
  • 0 kudos

Resolved! VM promised internet speed.

VM promised internet Speed they have filed to provide.I am 1Gb and seem to getting less 400mbs I have complied to VM promised to fix it but they have not why I am paying for what I am not received internet speed?On Hub4 I was on 500mbs and was gettin...

simsimbol by On our wavelength
  • 4 replies
  • 0 kudos

Packet Loss After work in my area!

After emails about work on the virgin media in my area I’ve been experiencing 20% packet loss ever since. The wifi was completely fine before hand for the past 3 months or so which is uncommon for virgin however on Tuesday this week the packet loss h...

Slow upload speed - Hub 4 - 1Gig

For around a week i've been experiencing super slow download speeds.I have the 1gig fibre and get around the 300mb download speed with my current upload speed around the 0.2-0.7mbI use the Hub 4 in modem mode and have a TP-Link Archer AX72 as my rout...

deano82 by Tuning in
  • 6 replies
  • 0 kudos

Connection Dropping and intermittent slow speeds

Hi I have been having issues with my connection dropping it is getting more frequent. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. this is going up and...

Pay for 350, get 80 ish

As above, regularly get much less than I pay for via my wired connection.BQM looks fine, speedtest results dont.What info do you need to advise.Thanks in advance 

dholdi by Tuning in
  • 14 replies
  • 0 kudos

How to get the increased upload speed on M500?

I got an e-mail this morning that the new upload speed is now available and all I have to do is switch off the routerwait 10 seconds and switch it back on then check the speedSo I did this....twiceand the upstream service flow on my hub5 is still the...

Blakey47 by On our wavelength
  • 19 replies
  • 0 kudos

Huge speed drop - from 1.1gb to 600mb

Chart from Samknows Before the 12th June I'd consistently get speeds on the whitebox of 900mb+Speeds started to drop on the 13th June, now the connection completely maxes out at 600mb, it's as though I'm on the 600mb package or something, nothing wil...

charleem by On our wavelength
  • 4 replies
  • 0 kudos

Upload under 1mbps with download 270mbps+

After the weekend broadband issues (half of the weekend without internet), my upload is under 1mbps all the time. It's Thursday, and you still didn't fix this... When Virgin is gonna start providing services we are paying for?

Sanctx by Joining in
  • 8 replies
  • 0 kudos

Synchronization loss (RCS Partial Servce, T3 timeout)

I am making this post to make my conversations with the support agents easier.I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. Now the issues are back again.My Hub 3 ...

adept by Tuning in
  • 3 replies
  • 0 kudos