My parents virgin media connection seems rather flaky, i did some home scans using the VM Connect app and on the test saw latency of 10000+ ms on the incoming side of the test i.e. from virgin to the hub. I checked the cabling from the wall box to th...
Have Hub 3.0 in modem mode, running into own networking equipment. Never had issue with own networking equipment as with old property, hitting 200mbps easily.Have reset hub and still no improvement. No help from CS at all. Any ideas?
Hi,I have recently taken out the 1GB package with the SuperHub 5 and I am connected via ethernet, the 2,5Gb port to my PC which also has 2.5Gb Ethernet port. The speed tests that I am seeing are far worse connected directly to the superhub than acros...
Dear VM,Our connection keeps dropping very frequently (sometimes every 5 minutes), this started happening in the last few months. Sometimes, upload speed drops to less than 1 mbps.We are looking forward for your help.Thanks.
Nothing mentioned on the Virgin status checker, nor is anything mentioned when I call the faults line. Struggling to watch anything online due to the buffering and voice calls are impossible due to robotic sounds. Channel Frequency (Hz) Power (dBmV) ...
Helloive noticed some speed and packet loss issues ongoing recently, everytime I did the checker it shows as below, any ideas when it’ll be sorted or even what’s wrong ? It’s affecting all sorts of things in the home including work vpn, teams, slow l...
Just got the Hub 5 from Hub 4 1 Gig boy the download speed on my iphone is 800 super fast
Hi , given we are being changed over to 02 for our mobiles , will that entitle me to get a free upgrade on my broadband speed with virgin.
Hey all,On the 500M package and getting (at best) 90MB download, upload seems OK at 50MB.Running the speedtest via ethernet at 1gbps. Everything has been fine for 3ish years until the other day we had an outage in the area, since then speeds have bee...
After my previous post went completely ignored, the upload speed issue was eventually rectified with all four Modulation Channels returning to 64QAM and upload speeds around 50Mbps.It lasted for about a month.Now we're back to 32QAM, 64QAM, 64QAM, 16...
