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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 33 kudos

Virgin Media 1Gig only giving me 340Mbps upload is fine at 52Mb

Hi was wondering if anyone could help with telling me why my speed has suddenly dropped like overnight to 340Mbps when i was getting 950Mbps on the 1Gig package. Upload is fine with 52Mb. This has only happened within the past 24 hours. Was running f...

Resolved! Changed 2.5gb router now stuck under 1gb

Hi,I had a  Zyxel ARMOR G5 NBG7815 AX6000 which gave me speeds of 1140gb but as I couldn't forward port 80 I had to change it a QHora-301W however now my speeds sit around 600-800mb maxing out at 940mb.I've tried all the usual stuff, ensured it's all...

scoot76 by Tuning in
  • 5 replies
  • 0 kudos

Upgraded from 600mbps to 1000mbps no change in speed

I have upgraded from 600 Mbps to 1000mbps and am still only getting around 300mbps. Just looking for advice regarding whether I should have been given a new router and whether virgin should have done anything there side to turn up the speed. Cheers

Stegill by Joining in
  • 3 replies
  • 0 kudos

Black Friday Speed Boost (Existing Customer’s) Still waiting!!

 So I received a email regarding a broadband speed boost for Black Friday, (see image).I took the offer as it seemed a bargain plus it was just a add on which meant i could cancel it if I didn’t want it plus I didn’t have to have a new contract. I th...

61121FF8-96F9-40B8-9E7B-F853CBE39252.png 96CCEC51-0A08-490A-9C27-57D0CBB59A7C.png

tech visit new hub 5 replacement and speeds are worse

Hi all' had another tech visit today and he had to replace it with another new hub 5 as the current one would not work anymore was told by the previous tech that the power levels were way too high and the tech visit today he thinks the reason why the...

just poor service

internet has been down for the past four months , yes i said that correctly four freaking months !  , every time i go  and contact virgin media to resolve this situation they just explain works are being carried out in my area and that is all the inf...

Xbox series x hub 5

Since swapping for my 1000mb hub 4 to the 1000mb hub 5 my Xbox series x can only get 200mb connection now , the hub 4 I could get over 500mb ,apart from changing the router nothing else has changed , but now at best I can get a max of 200mb..anybody ...

K2soljaz by Tuning in
  • 9 replies
  • 0 kudos

Microsoft Teams calls audio dropping intermittently

I am experiencing intermittent signal drops. This means it is almost impossible to take MS Teams calls which is becoming an embarrassing problem when I'm WFH. The calls drop intermittently for 2-5 seconds, re-establish the connection and drop again. ...

Resolved! Not getting my Gig1 Fibre

Hi,So I purchased the Ultimate Volt this April upgrading from the Ultimate Oopmh.I currently have a Hub 5 router. I was told at the time the Hub 5 cannot activate the speed upgrade to Gig1 Fibre (I was on M600). I would need a Hub 4 sent out by Virgi...

Broadband 500

Hi everyone sorry to post i pay for the 500mps and never get any more then 240when I was on the 350 I got 300ive done the paper clip reset any ideas thanks