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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Resolved! Sky Q Slow downloads

I've recently had M250 broadband installed which is giving me consistent speed tests above 270Mb, the Hub 3 is in modem mode. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm se...

drodgers by Dialled in
  • 11 replies
  • 0 kudos

Resolved! Power levels ok? BQM all over the place lately...

Hi, recently my BQM has been showing massive spikes for the maximum latency. I've noticed that my speeds are affected if I start a download on Steam, for example, even though I'm manually locking download speeds at 100MB/s which in the past has been ...


Virgin Media's answer to CityFibre?

Hi All,I have been a Long Time Virgin Media customer mainly because they have been the only company to offer me higher than 5mb broadband service. Now that CityFibre is available in our area I was curious to understand what Virgin Media are going to ...

tepark by On our wavelength
  • 27 replies
  • 0 kudos

40mbps instead of 500mbps / Capped Speed / Fair Usage Policy

I have an issue with my virgin media broadband. I'm approx 4 months into my 500mbps contract and after the first month my speeds have dropped drastically from 500-560mbps to 43mbps. This i believe is a hard cap placed by virgin media as i am a heavy ...

Drop off in initial broadband speeds

I am fairly new here so please be gentle!In brief, my query is I have seen a big drop off (c.25%) in my broadband speed after three weeks and I'm curious what might have caused this and what I can do about it, if anything.In more detail, I had 1Gig b...

Upload speed

I have the virgin 1g broadband, I have downloaded speeds if >600 but my download speed is very low at <1, any help would be appreciated.

Rdearn by Just joined
  • 2 replies
  • 0 kudos

Resolved! 1Gig not available as upgrade choice, despite what site says

Hello,I've been looking into upgrading my broadband speed recently. I currently have an M250 line. Entering my postcode on the area speed checker says that Gig1 is available in my postcode, but when I go to view upgrade offers on my account, the high...

2.4Ghz band terrible compared to 5Ghz

Hello,I've been having an issue with my HUB5; despite being on a gigabit plan, when a device is connected to the 2.4Ghz band I can receive a maximum of 10mbps, on ethernet I can receive a great 800mbps and on the 5Ghz I can receive 300... I'm not too...

Sniggiw by Joining in
  • 3 replies
  • 0 kudos

(Way)Below Average Speed for 2-3 Weeks Now

 I've held off from posting because I haven't had any issues this bad until now.The advertised 1gig internet with averages around 1150 MB isn't legit. I've been struggling to reach 1gig for about 2-3 weeks now, and I've only noticed that because I'm ...

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Resolved! Upload speed died down 3 hors ago (0.0 to 0.1 mbps)

HiI live in Epsom area in KT17 postcode. Upload speed completely died about 3 hours ago. It is GCSE exam time and we need this sorted urgently. How do I contact VM tech support?Thanks

jpsh by Joining in
  • 2 replies
  • 0 kudos