<span;>Upgraded on the 5th oct as I received a offer through a message then i contact yourselves on the 9th oct day after est activation date<span;>You had nothing on your system<span;> and and resold me package of same price after adding credits<spa...
The reboot and sometimes the necessity to completely reset the hub do fix the issue temporarily. How do I go about getting a replacement hub?
HiThe brown box on the front wall of my property has become damaged due to the weather. Am I able to get it replaced? I've tried using the chat function in the past but nobody came out to it.Thanks
Suddenly, in the last couple of days I have incredibly slow upload speeds. This is incredibly disruptive as part of my work involves uploading large files every morning, and this now takes hours and hours whereas it ordinarily should take a few minut...
Having issues, with the hub 5. We have the 1gb contract. Every day the download speed drops to about 1meg. Run diagnostics and it says the hub needs a reset. This is now happening once or twice daily. Help please
Hi guys. As I got such great support previously I thought I'd come back and chase up another issue I have. So after my last issue I managed to get my package on a new contract. 1gig volt with TV and phone, so here goes. Since install of the new route...
I've been having serious speed issues for a while now, but this is ridiculous. Checked Down Detector and there's a small blue blob over the Bristol area, so I was wondering if anyone else was having a problem...? This page, for example is a load of b...
So my download speed (package) is around 912Mbps - (Virgins fastest speed) but when watching YT videos, after a few seconds, the video often pauses (spinning icon) for anything between 5 and 30 seconds (apprpox) before playing again.I would have thou...
Do I need one 1gb (£36pm) or 500mb (22) 3 people about 20 devices connected sometimes all three of us work from home, we stream and one of us games.Live in a 3 bed semi, currently on 350mb is actually decent don’t really feel any black spots or slow ...
Raised a complaint 6 days ago but no response at all on it.This was after a site visit when we were given a 'new' hub 3 which we were told would fix the slow connection issues, and the repetitive dropouts many times a day (worse in the evening). Alw...
