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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

1 Gig Service - Latency while streaming

I've recently had our service updated from M550 to the 1 Gig service and as part of that we had our previous Hub 3 replaced with the Hub 5.  I've a BQM running on the connection and notice that the latency ramps up during 'ordinary' streaming.  The i...

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Upgraded from M350 to M500 but download speed dropped dramatically

My broadband was upgraded from M350 to M500 recently due to my O2 mobile package and the VOLT upgrade. However, post the broadband upgrade my download speed has dropped drastically. I can now barely achieve 80Mbps down though my upload is at 52Mbps. ...

jimmy88 by Tuning in
  • 2 replies
  • 0 kudos

I feel I have been lied to aboit internet speed

I went from a 150mb pack from sky to a 350 pack from virgin media and my download speed has been completely cut in half and every TV in my house buffers. Which never happened before. I feel like I’ve been sold a false bill of goods and id like to kno...

Resolved! Volt Speed Update

Volt benefits pushed broadband from M125 to M250 but since the upgrade I struggle to get download speeds above 10Mbps.  I have tried everything including full reset of modem.  Online help want to send an engineer out? Upload speed is fine....What is ...

titchell by On our wavelength
  • 11 replies
  • 0 kudos

Upto 50% packet loss since 6:30am

Since 6:30am I’ve been getting 30%+ packet loss in the WV12 area. The webpage and phone service status both state no issues, is something actually going on again?I’ve tried to add a BQM but the page hangs. I hope this is in the right place the forum ...

matt84uk by Tuning in
  • 21 replies
  • 0 kudos

Sudden Packetloss and loss of VOIP

Hiya,Yesterday I was wrought with connection issues, with packet loss, and VoIP failure.I could still send messages, I could still view pages, but video games, connections, discord, skype, slack, all of them refused to hold a connection.An oddity was...

farske by On our wavelength
  • 37 replies
  • 0 kudos

Broadband boost

Hi All,I am currently getting 500mb as i am with 02, so using the boost.I have still as yet got the free boost upgrade and reset the router a few times with no update? Should i be getting a faster speed by now, because i have been on this now for mon...

Worringly high latency affecting streaming

I have been getting issues over the last few months with  streaming where I have never had them before. This is for both video and music and it has got worse since Virgin upgraded me to a Hub 5. I never had issues with music from Qobuz which is not c...


vm and hot weather

Can vm not handle the heat last year same scenario it went down and as of midday yesterday no bb again and still down roll on winter wn7 area 

Treble1 by Fibre optic
  • 4 replies
  • 0 kudos

Packet loss and frequent short service dropouts

Hi,I've been having frequent service dropouts at regular intervals over the past month or so and since creating a BQM I've noticed that I'm also having packet loss issues, the larger packet loss spikes correspond with the times in which I'm most like...

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