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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Drop off in initial broadband speeds

I am fairly new here so please be gentle!In brief, my query is I have seen a big drop off (c.25%) in my broadband speed after three weeks and I'm curious what might have caused this and what I can do about it, if anything.In more detail, I had 1Gig b...

Upload speed

I have the virgin 1g broadband, I have downloaded speeds if >600 but my download speed is very low at <1, any help would be appreciated.

Rdearn by Just joined
  • 2 replies
  • 0 kudos

Resolved! 1Gig not available as upgrade choice, despite what site says

Hello,I've been looking into upgrading my broadband speed recently. I currently have an M250 line. Entering my postcode on the area speed checker says that Gig1 is available in my postcode, but when I go to view upgrade offers on my account, the high...

2.4Ghz band terrible compared to 5Ghz

Hello,I've been having an issue with my HUB5; despite being on a gigabit plan, when a device is connected to the 2.4Ghz band I can receive a maximum of 10mbps, on ethernet I can receive a great 800mbps and on the 5Ghz I can receive 300... I'm not too...

Sniggiw by Joining in
  • 3 replies
  • 0 kudos

(Way)Below Average Speed for 2-3 Weeks Now

 I've held off from posting because I haven't had any issues this bad until now.The advertised 1gig internet with averages around 1150 MB isn't legit. I've been struggling to reach 1gig for about 2-3 weeks now, and I've only noticed that because I'm ...

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Resolved! Upload speed died down 3 hors ago (0.0 to 0.1 mbps)

HiI live in Epsom area in KT17 postcode. Upload speed completely died about 3 hours ago. It is GCSE exam time and we need this sorted urgently. How do I contact VM tech support?Thanks

jpsh by Joining in
  • 2 replies
  • 0 kudos

UHD - Buffering

Hi,So been with Virgin for a month or so.. it all seems to be working OK except the recent outages... anyway noticed that when we're watching iPlayer and UHD content it buffers.. well I say buffers it just stops playing, we go out of the programme th...

Speed still dropping

Have complained and complained and an engineer came to visit just two days ago with no faults found. It's 'external' apparently. So I can't control whatever it is but my broadband is today only giving me around 20mbs when it should be around 117.No i...

Loofah by Joining in
  • 1 replies
  • 0 kudos

Not getting speeds as promised

I have been with virgin media for a few months now the speeds was spot on when I first got it but after the first month it has been the worst broadband I've had its ment to be the best WiFi virgin has to offer ye right plusnets speeds are faster than...

Polldog by Joining in
  • 1 replies
  • 0 kudos