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Forum Posts

Can I use a second hand Virgin Wifi Pod? (model PP01-VM)

The FAQ on this subreddit says trying to use a second hand Virgin Hub is a waste of time. I read somewhere that second hand wifi pods can be used but you have to call Virgin support to see if the MAC address is registered to another account, and then...

dolph by Joining in
  • 2 replies
  • 0 kudos

Gig1 upload speed upgrade not happened

Hello, I am in area 22 and have the Gig1 package which as I understand has had it's upload speed increased from 52mbps to 104mbps.If I run a postcode and address check on VM's website checking availability, the Gig1 package is advertised to my addres...

Extremely slow upload speed of 0.05mbs

Since Friday I have upload speeds of 0.05mbs I am unable to do conferencing. I've had to use my phone as a hot spot for 2 days now. I have tried everything to resolve. What is happening?

stusmif by Joining in
  • 3 replies
  • 1 kudos

Pods impossible to order

Hi I have recently moved home and it's been an absolute nightmare taking virgin media with us.I can't talk to anyone about it over the phone as they say my account is still associated with my old address.I have spent about 20 hours on chats / calls o...

Jackroo by Tuning in
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  • 0 kudos

Terrible Upload on Gig1 - Area 04

Hello,Let me start off by saying this seems to be a reoccurring theme that's happening with this connection into my dad's flat, or every time an engineer visits somebody else's property the upload seems to be rubbish or there is signal problem.My dad...

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Wired Connection issues

Hi there folks. I wonder if I can liase with a member of the forum team to arrange the following: (1) An engineer/technician's visit to appraise my broadband connection, at my property.  A Saturday or an evening is best.  (I work 9 to 5:30 Mon to Fri...


Slow speed after install

Hi Just had vm 1gbs today and wasn't home myself but only receiving 100mbps from Ethernet? I've attached router noise levels    

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Kingkeir by Joining in
  • 1 replies
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Speed question

HiI noticed recently that download speeds had dropped to around 1/3 of where they should be - only thing that had happened was another company had been digging in the street near the cabinet.Did all the usual troubleshooting to no avail. I saw that d...

Wired connection

Hope someone can help I am enthernet cables from my Router to my PC only 2foot apart, I am getting 1145mbps to my router by only getting 245 to 300 mbps to my pc, this only just started happening, done virus checks maleware checks nothing detected, c...

Clive14p by On our wavelength
  • 23 replies
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