Recent DiscussionsInconsistent speeds and bad connection Getting bad and inconsistent UPLOAD speeds in my area (gateshead) 2.5 to 40 mbps on 600mbps, causing timeouts etc. Hop 4 ALWAYS fails, sometimes things are fine but evenings its unbearable. ...1Gb volt but WiFi a lot less? Hi, we have just upgraded from 250mb speed to 1Gb - the WiFi speeds are now slower than on the previous 250mb package? ethernet it full speed, just WiFi is slower, we are using the same Hub 5 router...Regular packet loss since Sunday 7/9/25 17:00 I've noticed over the last week, regular occurrences where websites will fail too load with DNS failures, refresh for a few seconds and it loads fine, similarly "you're not connected" messages in var...Random Disconnection from internet Hi Have issue that every so often the internet losses for around 15 seconds. Everything stays connected wifi/lan but internet is lost. This happens both in router or modem mode. Every time it happe...Power Levels out of range? Hi, I've had the Gig1 service for just over 2 weeks now and don't seem to be able to get over 300 when doing speed tests so I did a bit of research and I think my upstream power levels are out of ran...UDP issues on SuperHub3 - collective thread Hi. I decided to open a collective thread for UDP issues on SuperHub3, as it seems that many users are pestered by them, the impact is high and Virgin Media is not aware or fails to acknowledge the i...One GIG internet getting intermittent useless speeds Since EE and BT have offered 1 gig internet to my post code my speeds are intermittently very poor but occur daily. Is this related. Please sort out. However, I will also move to BT unless Virgin mat...DBC-REQ Mismatch and US profile assignment change Hi, We are frequently getting disconnected from the internet and, after a short while, we get reconnected again. Looking at the network log on the Hub5 we see many entries for: US profile assign...SolvedLatency spikes and dropped packets Hi, getting issues on an almost daily basis now which is not good for me as I am on video calls most of the day, which this interrupts. How can I get this resolved please? Hub in modem mode - then us...Another thread on packet loss After moving house in May, our connection in the new house hasn't been good enough, and nothing like it was at the old place. Several of us in the house work from home, mostly using Teams a...
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