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Resolved! How long does an upgrade take?

Hi Team,I requested an upgrade to 1Gbps last week, and the confirmation stated April 29th as completion date, but the upgrade is yet to be done. How long does an upgrade usually take?

Resolved! XGS-PON Gig1 Symmetrical upload speed addon

Has anyone had any luck adding the symmetrical upload speed addon to existing XGS-PON Gig1 package?Been on with support @ 03454541111 for 50 mins and they're struggling with it, advisor said I'm the first XGS-PON customer she's had.. Just having to e...

lemon13 by Tuning in
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Every day at 12/1am I am losing my speed/connectivity.

I have been losing my speeds and connectivity at around midnight/1am/2am for the past couple days. It is affecting the workload that I have to get done by the morning and when I tried to submit the complaint I am receiving silly errors.I am on 350mb ...

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Symmetric speed saga

I was really excited to see symmetric speed available in my area (a XGSPON area) when it was first launched by VM. I requested it 5 different attempts via online chat with lots of different answers ranging from 'It's not available' to 'it will cost a...

Constant small packet loss dips in SS2

For the past week ive been getting persistent little spikes in packet loss and I am noticing it ingame.Is there currently an issue in my area, no point in calling up as I never get anywhere and now the tech support has business hours so if my interne...


(Very) Slow Cloudflare Proxied Websites

Hi all,This week I have had FTTP Virgin Media 500M installed, through SpeedTest.net I'm getting results of 550mbit down & 54mbit up -- great (via ethernet).However, I've noticed some major lag when visiting my work websites. They are all public-facin...

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Data center change

This might not be the right place, but I am a Customer in Ireland, and have started a work-from-home job, but they require a certain latency below 30 ms.  They require speed checks with the following web site https://speed.cloudflare.com/The data cen...

Resolved! Wired connection slower than Wi-Fi

I have hooked my new Fire TV Stick 4K Max via an OTG cable with a Uni USB 3.0 Hub.I have Virgin 1 Gig broadband with a  Hub 4 acting as a modem which is connected to my Orbi router.When I checked the Wi-Fi speed I was getting around 430mbps. When I h...

Slow virgin media

For the past 4 days my ipad and iphone has been running very slow it takes a long time to,open the page or an email Even priority won’t open When i phoned VM they said it was because they had been working in my area and had caused this VM also said i...

liz30538 by Superfast
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