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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 33 kudos

Poor fibre speeds since installation

Had the service two months now, constantly drops to 5mbs or lower across all devices (laptops, pcs, tablets, phones, TVs etc). Really poor so far, constantly dropping during teams meetings and Netflix struggles to run above 360 and is always bufferin...

Upgraded speed not applied

Good morning!On Saturday, I upgraded from the M350 package to the M500 package at a cost of £5/month.I received confirmation that this is active, however I have not been upgraded.I have rebooted the modem, however I can see the line is still limited ...

Question related to Speed

Today is the 2nd day using virgin media router.Yesterday I separated the 2.4 and 5ghz and as a result I was getting pretty much the top speeds upstairs as wellI’ve noticed the speeds have gone to around 200-250. Is the due to trafficking in the netwo...

Connection Dropping and intermittent slow speeds

Hi I have been having issues with my connection dropping it is getting more frequent. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. this is going up and...

Upto 50% packet loss since 6:30am

Since 6:30am I’ve been getting 30%+ packet loss in the WV12 area. The webpage and phone service status both state no issues, is something actually going on again?I’ve tried to add a BQM but the page hangs. I hope this is in the right place the forum ...

matt84uk by Tuning in
  • 14 replies
  • 0 kudos

Downstream power levels

Anyone notice any issues with this?I’m on Gig1 Broadband and recently, it seems sluggish.TV has also been pixelating every now and then but has happened more today. Any advice and support is appreciated Downstream bonded channelsChannel Frequency (Hz...

james-28 by Dialled in
  • 9 replies
  • 0 kudos

RFoG will not receive the 100mbs upload?

Lots of people had the 100mbs upload today. but from what I have been reading those on RFoG connections will not be getting the 100mbs upload due to the limitations of the technology used..

locky1 by Dialled in
  • 24 replies
  • 0 kudos


Very slow upload and download speeds  even with a wired ethernet connection. Should be getting 250mbs  however I don't even get half that.

Jedi1 by Joining in
  • 5 replies
  • 0 kudos

100Mbps upload!

Just done a speed test on my 1G connection. 970Mbps download and 102Mbps upload. When did they double the upload speed!

Resolved! Volt Speed Update

Volt benefits pushed broadband from M125 to M250 but since the upgrade I struggle to get download speeds above 10Mbps.  I have tried everything including full reset of modem.  Online help want to send an engineer out? Upload speed is fine....What is ...

titchell by On our wavelength
  • 8 replies
  • 0 kudos