I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, abou...
I've recently upgraded (around 1 month ago) to the M500 broadband package hoping it would improve the stability and speed of my broadband internet.Since getting it, the highest download speed I've had from a hardwired connection is around 57Mb, well ...
I am facing the exact same issue in terms of spikes and upload latency. Do you have an update on your situation please? I too am having terrible issues with customer service, constantly giving empty promises and engineers that don't understand my iss...
Hello, as the title suggests - is there anywhere you can check if/when Gig2 will be available in your area?
HiI had gone for a new contract on the 28th March. At the moment my speeds are still showing 500 gb . I went for the 1g speed which works out at £60 a month instead of £80.I received an email this morning to say that my old contract has run out and ...
My son is staying for a few months and needs a bit more ooomph. Is there any way I can increase the speed whilst he is here? Are there penalties?
As per the title, with my Hub 4 I am only achieving speeds of 45.6Mbps (Router)/45.9Mbps (Device) when doing the SamKnows RealSpeed test. The broadband we are currently paying for is the Gig1 in which we are achieving nowhere near the advertised or e...
New to Virgin, got 1gb package with Hub 5. Got my PC sitting right next to router and using wired connection. I'm only getting half the speed compared to the WiFi. Thought it was because I had cat5e cable, upgraded it to cat 7 and it's made no differ...
For two weeks if not more broadband service in Hackney London has been an on off service every few minutes.VM keeps saying they have identified the problem and it will fix shortly but it never is.If you know the problem why cant you calculate how lon...
So In January Virgin offered me a deal to remain, after cancelling ... so I took it - and am now regretting it.I am paying for the 1Gig service, yet I am getting about 150mbps. Virgin support were hopeless - they offered me a wifi pod to help my bad ...
