HiI noticed recently that download speeds had dropped to around 1/3 of where they should be - only thing that had happened was another company had been digging in the street near the cabinet.Did all the usual troubleshooting to no avail. I saw that d...
Hi, does anyone know how to reach someone at Virgin Media who is able to fix a problem with my new upgrade to Gig1. I have the Hub 5, but I was on the M350 plan as 50 Mbps up wasn't worth the extra money for Gig1. Now that it's (supposed to be) 100 M...
Hope someone can help I am enthernet cables from my Router to my PC only 2foot apart, I am getting 1145mbps to my router by only getting 245 to 300 mbps to my pc, this only just started happening, done virus checks maleware checks nothing detected, c...
Looking for cheap alternatives to VM's hubs.A device that receives DOCSIS 3.1 cable connection, and has several RJ45 sockets to connect other devices to.Do Docsis 3.1 to Ethernet converter's exist ?TIA
Hi, I'm on Virgin's 1gb and have had dropouts from the start (Hub 5). Samknows used to give 'correct' info but is now reporting apparently incorrect info. I've lost count of how many engineers (I think 5, not including those that replaced the extern...
Dear all, I hope this post finds you well. In short, I am paying for 1GB but I have not been getting anywhere close to this speed for quite a long time. After speaking to VM on Twitter, they advised communicating here. In terms of devices, I currentl...
Hello Team, My Account Number - [MOD EDIT: PERSONAL INFORMATION REMOVED] I have been requesting for one single Wifi Pod for the past 5 weeks and I am yet to get one. I have been said Orders have been placed and next time an another colleague says s...
HiAfter a couple of weeks my broadband has been upgraded with the existing customer black Friday deal Should I receive a new modem to get increased speeds ? I ask as I've done speed tests and I'm still getting around 210 mbps after the upgrade and me...
For more than 7 days, virgin media broadband has been intermittent in my area. Cannot stream videos online and WhatsApp not working properly. No proper update on this issue from Virgin media. I need to know when the broadband issue is due to be fixed...
I have a VM Volt M250 with Wifi guarantee account and I am entitled to 3 wifi pods if necessary.I have one pod already but still require a second as I only have a 18mbps connection in one room. This is measured using the VM app on my phone.The app wi...
