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Upgraded to 1gig but speed slower!

Hello all! I took advantage of an offer and upgraded from 500mb to 1gig a week ago. VM sent me a new Hub 5 (even though I already had one!) and I kept the 3 Wi-Fi pods I already had in same spaces. Since upgraded the speed in my little office has gon...

1GBps Fibre dropped to 1Mbps

 So my internet dropped from 1GBps to 1Mbps literally out of nowhere, called virgin and they said they can see I'm not getting the speed I'm paying for but said they can't send someone to come fix it for over 2 weeks? Has this happend similar to anyo...

Broadband upgraded but still same speed.

I upgraded my broadband package from M350 to M500 on the 26th Jan and still getting the same speed.  I have restarted the hub and also reset the hub which made no difference.

Sub1314 by Joining in
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Resolved! Internet Speed Inconsistent

Hi,I am experiencing a strange issue where my network speed seems to be dependant on load. I have 1GB from Virgin, with the hub in modem mode and Google WiFi and I am experiencing this both wired and wireless.If I am downloading something to my Steam...

Connection Drop Outs

Hi there, Over the past few days/week or so I have had a few drop outs, upon checking my router stats, it seems I've had a few partial service errors, a dip in QAM on upstream channels, etc. I have also noticed that my power levels appear to be sligh...

CJF35 by Joining in
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Always around 644mbps

I pay for a gig but never get anywhere close always get just above the minimum guaranteed. And I think it is being done on purpose to not just me my error pro 6 wired with a gigabyte connection does a speed test every morning at 7.42am why that time ...

J0nesy by Tuning in
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30mbps download when paying for 500mbps

Hi there, I'm getting around 30mbps when I pay for 500mbps. Upload is around 60/70. Not sure what steps to take to test the issue. Happy for any help, even if its just say get on the phone directly with Virgin.Cheers.  

Slow internet speeds

Hi all, I’ve recently upgraded to the hub 5 1GB broadband, and in every room I’m getting 70mbs-80mbs I’ve moved my hub away from the tv unit so it’s in open space but I don’t qualify for the boosters due to their 30mbs guarantee any help on what else...

Lallen41 by Just joined
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Question related to Speed

Today is the 2nd day using virgin media router.Yesterday I separated the 2.4 and 5ghz and as a result I was getting pretty much the top speeds upstairs as wellI’ve noticed the speeds have gone to around 200-250. Is the due to trafficking in the netwo...