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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Gig1 disconnects unstable

We have the Gig1 and it worked well for about 8 months. Then boom all went to pot. We average a dosconnect every 30 odd mins 24 hours a day. Others on our estate say the same. It's do with out upload going to 0.00Mbps. The gig1 specialist said that t...

Gazzl80 by Tuning in
  • 8 replies
  • 0 kudos

500mbps only giving 80mbps

I used to easily get 500mbps and would sometimes peak into 600mpbs and now for the past 2 weeks I've only been getting 80mbps with no changes since I first got the router.Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID11950000002.5...

tunsh by Joining in
  • 4 replies
  • 0 kudos

Very slow upload speeds in the afternoon

The past few days I've been experiencing very slow upload speeds seemingly in the afternoon. Downloads are seemingly OK once a connection is established, but new requests often time out.Here's a recent speedtest showing 0.02 Mbps up. Fast.com gives s...

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cleaverd by Tuning in
  • 9 replies
  • 0 kudos

Problems with HUB4

Hi all,Gig1 customer in Croydon here.Over the past several months I've finding myself having to reboot the Hub 4 every other day because the download speed drops from near full-speed (1Gbps) down to <1Mbps.There is no problem with the upload speed, a...

PeteJ by Tuning in
  • 1 replies
  • 0 kudos

slow speeds 1 gig

been getting slows speeds for the past month even dropping below 100mb

High Post RS errors, no ranging response

After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been diggi...

smllmn by Joining in
  • 1 replies
  • 0 kudos

Resolved! Internet is slow and intermittent

Hi all,  I have been having issues with disconnects and low speed for some time. Can anyone help? Thanks 

Dontread by Tuning in
  • 52 replies
  • 0 kudos

Constant slow speeds

Hi all, are there any issues in the BD2 area recently?over the past few weeks my M500 is only running at around 40mb. I have contacted support through WhatsApp and they have performed some resets and sent some unknown signals to the hub which helped ...

holdski by Tuning in
  • 3 replies
  • 0 kudos

Dismal upload speeds

I'm having a dilemma   Do I stay or do i go somewhere else. My son is trying to make a career for himself by streaming video games on the Internet. To do this he needs a decent upload speed. Lately we've been getting 8mbs or 7mbs, which is not good, ...

Slow Speed, High Errors

Hi,I'm seeing poor speeds (around 100Mb/s for a 550Mb/s connection).https://www.thinkbroadband.com/broadband/monitoring/quality/share/6952cd5346cd27ce6394a7a3bc89de4e59b574f1 Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID113875000...

burgernz by Joining in
  • 5 replies
  • 0 kudos