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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Damaged external Virgin media wall box

I live in a block of flats and we have a two virgin brown external wall boxes attached to one side of the building, last Friday some idiots decided it would be a great idea to vandalise one of them and tear it and all the connecting wires off the wal...

keanie by On our wavelength
  • 1 replies
  • 0 kudos

Incredible slow uploads speeds

Hi,I’m getting no where with customer services via a lot of phones, factory resetting the route,  and even after an engineers visit I’m still experiencing problems with my upload speeds being under 1mbps,As someone who works from home it’s starting t...

pwillan by Tuning in
  • 18 replies
  • 0 kudos

Patchy Internet Connection

Hi all,I just joined VM 200 package in my new property.However, it seems like we are having some issues with our wifi connection. It is patchy and sometimes it will be like stop working for few seconds before reconnecting (for e.g., like we are scrol...

Re: New install and 1 Gb running slow slow slow

Good afternoon folks - my 1gb went live yesterday, failing to get much over 250 though despite a new cat 8 cable direct to router and a new gigabit ethernet card so stumped

Piemon71 by Joining in
  • 10 replies
  • 0 kudos

Upgrade from 600mbps to 1gbps, speed dropped from 600+ to <200mbps

Good morning, I've called various Virgin Media representatives, but this is always a friendly place to get good advice.I've recently upgrade my package to the include the 1gbps internet service.  Until yesterday, my old Hub3 via the M600 service gave...

SMaster by On our wavelength
  • 6 replies
  • 0 kudos

Resolved! Another 1gb customer not getting the speed

Hi All,Recently upgraded from 500 to 1g speeds. Got sent a new hub4, all setup ok but no change in download speed. I am seeing the change in upload speed to 50mb and samknows reports my hub has synced to VM at 1g speeds.However any internet service i...

Download speed under 5MB instead of 1GB

Hi,The last few days my download speed averages about 2Mb. Logged a ticket with Virgin by told there is no issue and the best they could do is send a technician in a weeks time.Neighbours also experiencing the same issue!I'm on a hub4, paying for 1Gb...

mikerozw by Joining in
  • 4 replies
  • 0 kudos

Hub desynchronization (RCS Partial Servce, SYNC failures, T3 timeout)

It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wall ... My in-house network is absolutely fine, it is just the hub and its synchronization issues. What's ...

adept by Tuning in
  • 5 replies
  • 0 kudos

Resolved! 1 gig random speeds

Hello all, I know this has been posted numerous times but ‘every’ issue can be different so…..Upgraded to the 1 gig service yesterday and got to say I am having issues. My 500 meg service, the wifi dl speeds were between 400-480, into the hub 3 i was...

Resolved! Very poor broadband connectivity for some time. Help needed.

I'm on the 200MB service in the Stapleford area of Nottingham. Broadband/Internet has been absolutely dire for days now. Loading a webpage takes a couple of minutes each time, watching a two minute news video on the BBC website stalls. Just loading t...