We like it fast
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Slow DL and UL speeds, Blocks of red on BQM, going on for a week.

I'm on the Virgin 350MB service and for the last week have been seeing download speed of 80mb/s down and 20mb/s up on my 350MB package.There's also huge amounts of packet loss on my line that i can see clearly with the BQM monitoring i've had set up ...

Lag on my connection

Hello can anyone tell me if this graph looks ok, I'm having lag issues. My Pc is running fresh install of windows with cat 7 cable I'm on the 1 gig connection and Hub 4 Lag 

Slow PC internet when TV is streaming shows

Hi allI recently installed an internet switch in our garden log cabin, where I moved my home office. I have a desktop PC and a smart TV in the cabin, both hooked up to the switch with ethernet cables. The switch is then hooked up to the main Virgin r...

kidohno by Joining in
  • 5 replies
  • 0 kudos

Only getting 94mbit speed on 1 gigabit

Just had service installed for 1 gig (hub 5 in modem mode). Max download on any device I can get is approx 94 down (50+ up which seems fine). This is over ethernet (various devices) and also wifi. Engineer observed this. He switched Hub back to route...

Upload Speed 1mbs

Hi, I am not sure exactly when this started, the last week at least but possibly a week or two longer (was on holiday but things seemed fine before then), but have recently had horrendous upload speeds of around 0.5-2mbs. I am on the Hub4 with Gig1 p...

Hub 4 slow after reboot and other issue

I have been having issues with my Hub 4 since upgrading to 1gig just over a week ago. I have had to power it off a couple of times when moving my setup around and each time I have restarted I get extremely slow speeds in the kbps and not even 1 mbps ...

Widget by Tuning in
  • 1 replies
  • 0 kudos

Booster Pods - how do you order?

I've scanned my house and its extremely slow in my office room and upstairs bedroom. Recommends to order a booster pod, which should be free as have a Volt package.Everyday I try I'm unable to order this and seem to be routed to the update my package...

Hub 5 slow speed on one device

I noticed that one device has very slow wifi speed when connected to the Hub 5An iphone and ipad, both WiFi6, are giving a reading of over 500Mbps whilst the laptop, WiFi5, only achieves about 50MbpsHowever testing with a WiFi5 MacBook shows that als...