Need a technician please

I upgraded from 350 to 500 in February. Since then my formerly reliable internet has become much less reliable. I now get intermittent speed drops. Every few hours my speeds drop to 0.1mbps, for maybe 30 seconds, and then shoot back up to full speed....

Slow/no service Swindon area again!

So getting slow service example 30meg in wired connection. To some times just no speed or service. Also tested on WiFi and other devices.Normal trouble steps taken. Firstly signal strength and signal noise within normal levels for vm on my 1gig servi...

My virgin media box has been showing a solid red light for about a week and is hot to touch

Since last week my hub 3.0 has been showing a solid red light I ran virgin and told me not to worry as it could mean anything but when I checked it meant a overheating it is hot to touch the wifi signal as also been dropping.

Hi I have just come on to report the same problem. I have a solid red light, WiFi keeps dropping, it keeps turning itself off and is hot to touch. I have tried every reset and still the same. Can't find any answer and don't know what else to do. 

Upgrade speed - not updated in app

Hi have upgraded speed but no order show in app ??     [MOD EDIT: Subject title changed for clarity]  

Upload downgraded after maintenance

There was maintenance in my area on the 28th after my service came back up my config file is limiting me to 50Mb upload, I was previously getting 100Mb upload. Why the downgrade? It’s not a speed test issue my config file is the limiting factor.Prima...

Why switch me from 360/30 meg to 30/3???

I had 30/3 meg for over 10 years, they said my area wasn't upgradable. Then all of a sudden i was getting 360/30 meg for over 6 months. Now for some reason its gone back to 30/3 meg.I try go to their website and says and the lowest i can select is 50...

Broadband download issues - again

After over 12 months with no issues with our 1 gig package is dropping out intermittently again. We have a hub 5 in modem mode with an eero network.We either get download speeds on 1100 mbps or 5 mbps - never anything in between. Upload is a consiste...

Intermittent connection and not getting advertised speeds since contract renewal - N21.

Hiya,My mum recently renewed her contract with you guys, and we made some changes to our package (now on V350 from  M350, and a few other changes to our TV and phone). Ever since then, the internet (specifically the ethernet connection) will cut out ...