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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Resolved! Loosing speed when using a booster

Hi, I’m getting a full 200Mbps at my router, but when I do a speed test at my booster the best I can get is 80Mbps. I’ve tried plugging in the booster in other sockets with broadly similar results. Is this normal, does a booster throttle the speed? A...

PT07807 by Just joined
  • 3 replies
  • 0 kudos

Slow upload

Got a virgin connection with a few cameras in and the upload speed is really poor , getting 0.30  have rebooted router , download is ok I guess at 65Mbps . Are there any ports to open or should it just work, seemed to be ON until last Thursday. 

ecotecs by Joining in
  • 5 replies
  • 0 kudos

1gbs fibre - not getting that speed

I'm paying for 1gbs fibre but I'm only getting between 400-500 have phoned up a fair amount of times and have being told it will be sorted but no look yet      [MOD EDIT: Subject title changed for clarity]

Lead time on 'network team' response

I've been having some issues a couple of a weeks where my 500 meg broadband is running at ~42 meg. The self-service diagnostics was detecting an issue, which didn't clear in 24hrs, so it booked me an engineer. An engineer attended today, swapped the ...

shuurajou by On our wavelength
  • 12 replies
  • 0 kudos

Why won't u give me better broadband speed

From day 1 I have only got 100mb when I joined I asked for 1 gig but I'm told I don't need it so now I've dropped it to 500mb but on phone they won't do it honestly.

Dexder by Tuning in
  • 2 replies
  • 0 kudos

Slow DL and UL speeds, Blocks of red on BQM, going on for a week.

I'm on the Virgin 350MB service and for the last week have been seeing download speed of 80mb/s down and 20mb/s up on my 350MB package.There's also huge amounts of packet loss on my line that i can see clearly with the BQM monitoring i've had set up ...

Lag on my connection

Hello can anyone tell me if this graph looks ok, I'm having lag issues. My Pc is running fresh install of windows with cat 7 cable I'm on the 1 gig connection and Hub 4 Lag 

Slow PC internet when TV is streaming shows

Hi allI recently installed an internet switch in our garden log cabin, where I moved my home office. I have a desktop PC and a smart TV in the cabin, both hooked up to the switch with ethernet cables. The switch is then hooked up to the main Virgin r...

kidohno by Joining in
  • 5 replies
  • 0 kudos

Only getting 94mbit speed on 1 gigabit

Just had service installed for 1 gig (hub 5 in modem mode). Max download on any device I can get is approx 94 down (50+ up which seems fine). This is over ethernet (various devices) and also wifi. Engineer observed this. He switched Hub back to route...