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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Resolved! Gig1 line errors

Hi thereUpgraded to Gig1 last week and although I am getting ~950Mb to the house and streaming and general internet usage is fine, gaming keeps freezing for about 5 seconds and then "skipping" to catch-up.Gaming console is via ethernet connection and...

njhuz by Joining in
  • 22 replies
  • 0 kudos

Resolved! Sub 30mbit speed on Gig1

Title says it all really.SH4 in modem mode, connected to a Unifi UDM Pro. PC I am running the test from is connected to the UDM-Pro via 10G DAC.This is the sort of speeds I see: I've tried calling VM but I can never get through, the one time I did ge...

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rtho782 by On our wavelength
  • 34 replies
  • 0 kudos

Upgrade from 350 - 1GB and only receiving just over 500 MBS

Morning all,I'm hoping someone will be able to steer me in the right direction here.This week I upgraded by broadband package from 350 to 1GB. Prior to the upgrade, I was receiving around anything from 370 - 380mbs via a hard wired connection/speedte...

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KSK970 by Joining in
  • 5 replies
  • 0 kudos

Not getting 1gig speed

Hi all, Im having trouble with my hub 4. Im on a 1gig package but I am only getting about 90mbps. I used to get close to 1gig for a while then it would drop right down. A simple restart of the hub would then bring it back up.Now restarting the hub do...

Intermittent issue

Every few days, at different times of day our internet stops working.when I ring 150 and report it the tests are run and I get the message there is an intermittent issue.this has been going on now for a good few months and the issue is not going away...

mrglwatson by On our wavelength
  • 13 replies
  • 0 kudos

2mbps instead of 200mbps

My connection keeps dropping to around 2mbps but I am paying for 200mbps. Why am I not getting the service I am paying for? 

Latency is getting worse everyday...

Day by day my latency gets worse and worse.Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables).Only 4 devices connected. 2 wired + 2 wifi.350mb, HUB3 in Reading area. Snap shot....https://www.thinkbroadband.com/broadb...

risc19 by Well-informed
  • 310 replies
  • 0 kudos

Broadband issues - not getting 350Mb

Can anyone tell me why Virgin Media is so **bleep**, been having problems now for almost two years and still got a crap service, customer service is no good as I don't have time to start on hold for an hour at a time only to be cut off, paying for 35...

Broadband Speed

Hi alllooking for help on my Hub 4..had 1gb internet for around 8 months been fantastic… but get 1gb usually sits around 600:700mbps.. which is still brilliant. I have a DECO system which has also been great for home working and gaming … giving me th...

Frost causing TV/Broadband signal to drop out.

Whenever there is a frost outside, usually early mornings, our TV signal drops out almost entirely and we get the error message 'CS2004 Channel Failedc on all channels until the weather warms up through the day and then the signal comes back fine. Th...