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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Resolved! Contract changed speed still the same

I had a 100 MB connection, changed my contract to get Volt M200, documents that were emailed said contract date was Thur 13th October, have been set TV box and SIM card that were part of the deal, but speed of connection has not increased and when I ...

Luz1978 by Tuning in
  • 8 replies
  • 0 kudos

1gig slowed and box damage

Hey,I’ve noticed over the last couple of weeks that our 1gig seems to have slowed right down to around 600mb at most, and looking through the modem stats I can also see I have no Docsis 3.1 channels whereas before I had 1. I’ve been through the onlin...


Is my connection being throttled???

Have had consistently poor connection speeds since last week. We work from home so the issue is seriously impacting our jobs. Need resolved ASAP, but the ridiculous help section of the website is running me in circles and not letting me speak to some...

flowefie by Joining in
  • 2 replies
  • 0 kudos

NW2 - Terrible upload speed during the day/evening

Hi,It's been 4~ weeks now that upload speeds in NW2 have been dreadful. I have already raised a complaint, I was given twice different date as to when the issue should be resolved, nothing has been done so far.This is clearly an issue on the VM netwo...

Antipika_0-1665668971249.png Antipika_1-1665669014486.png
Anonymous by Not applicable
  • 10 replies
  • 0 kudos

Resolved! B97 Network Stability

Seems Virgin's idea of Internet availability following essential maintenance in my area a couple of months ago is to make it worse than its ever been.I've been in this area since the Telewest days and I've had more connection issues due to network pr...

NotMeMr by Tuning in
  • 4 replies
  • 0 kudos

Gig1 Install yesterday - Speed is less than half

Hi AllI had TV, Broadband and Phone installed yesterday. I have taken the Ultimate Oomph Bundle and opted for Gig1 as it was available.I tested the speed while the engineer was here and got between 200-281 Mbps over Wi-Fi to my iPhone. I asked the en...

Scage by Dialled in
  • 289 replies
  • 0 kudos