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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 22072 Views
  • 15 replies
  • 36 kudos

Resolved! intermittent broadband for 6 weeks!

Our broadband has been horrendous for 5 to 6 weeks. Service check shows "issues in your postcode, our engineers are working hard to fix this"........... for 6 weeks????? I am paying for M200 fibre broadband as my daughter streams her gameplay through...

pixie247 by Tuning in
  • 588 Views
  • 6 replies
  • 0 kudos

Resolved! Cat 6 & 7 ethernet

Hi.One V6 box now has cat 7 ethernet connected to it. And my other has cat 6 ethernet connected to it. My virgin media provided powerline boosters have cat 6 ethernet connected from my superhub 6 router. I've upgraded from cat 5E ethernet. Are cat 6 ...

Resolved! hub 4 speed

hi all. what is the max speed i can get from router to pc via ethernet ?

Lespj by On our wavelength
  • 619 Views
  • 7 replies
  • 0 kudos

M200 speed is very slow

Hi, recently upgraded to M200 from sky and I am not getting anywhere near the 213 Mbps speed advertised. I have run a few speed tests for the last 2 or 3 days, and I haven't gotten above 40 Mbps download speed, averaging around 35 Mbps, but the uploa...

nath29 by Joining in
  • 509 Views
  • 6 replies
  • 0 kudos

Resolved! Poor Speeds (40mbps instead of 200mbps)

I'm posting this on behalf of my in-laws who have noticed the speed on their broadband isn't what it should be. They're currently paying for the M200 broadband service.I visited last night, and put the Hub 3.0 back into router mode (they were using a...

nimbus by Tuning in
  • 835 Views
  • 7 replies
  • 0 kudos

M200 speed dropped to 100Mb

Hi,Recently, last 2 weeks or so our broadband speed has dropped down to 100Mbit.It's not fluctuating at all, it seems locked at 100 MB.Using the hub in modem mode, same issue with ethernet/wifi devicesNot had an issue for years, is someone able to as...

0.07Mbps upload...

I've been getting abnormally low upload speed for weeks now. My router is up to date, and I've tried reseting to factory settings. I've tried disconnecting all devices. The router's network diagnostic tool comes back green.Could someone check my conn...

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Resolved! Hub Speed

My Hub 3 speed has been consistently much lower than my Contract using 3 different, reliable ‘Speed Test’ tools.However when I use the Virgin App. it shows my speed is as per my Contract.Has anyone else experienced this worrying discrepancy? 

Terrible service since essential work

Hi since virgin did "essential works to improve our network" in my area on 30 September my broadband has been pretty bad,  I keep getting high latency and low upload speeds at random times of the day.  Is there anyway this work done can be checked to...

grazazel by Joining in
  • 622 Views
  • 12 replies
  • 0 kudos

Slow internet speed

Hello, For the past few days I’ve been experiencing very slow wifi speeds at my home. 1.8mbps download and 1.77mbps upload. Up until now my hub has been completely fine, I’ve followed the virgin guide and rebooted my hub twice and moved it into a mor...

anya1234 by Joining in
  • 471 Views
  • 6 replies
  • 0 kudos