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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Network logs

Could somebody help with all of these errors please....Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 139000000 4.3 42 QAM 256 12 147000000 4.4 42 QAM 256 23 155000000 4.3 42 QAM 256 34 163000000 4.2 42 ...

piggo64 by On our wavelength
  • 2 replies
  • 0 kudos

Virgin not helping with speed issue

Guys, I'll start with this; please bear with me on this strange situation!I recently upgraded my Virgin BB package from 200mb to 350mb. I've been using this along with 2 WiFi pods. From the point I upgraded, my download speed dropped to an average of...

Alps by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! BQM shows total packet loss! but internet still working??

From around 4.30 pm today our BQM has been a solid block of red but the internet seems to be working. Mystery- any ideas? We are Area 3. Only TV issues reported by VM.Here is the offending BQMhttps://www.thinkbroadband.com/broadband/monitoring/qualit...

2tw2 by On our wavelength
  • 5 replies
  • 0 kudos


Hi, for the past days (almost 2 weeks) I have very slow upload speeds which is making impossible any browsing or streaming on any platforms.I have m350 which  should guarantee me download speed around 350mb/s and  36mb/s for upload. This was ok till ...

Resolved! 500 feels slow

Hello,I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. Speed test are averaging 300mb mark and carried out via ethernet connection.I have a hub4 which is i...

samosa by Superfast
  • 16 replies
  • 0 kudos

Resolved! Had Virgin Fibre for 10 days, can't wait to be done with them!

Yes, I'm aware of the difference of WiFi signal strength and internet speed, I'm also aware of their speed to the hub and nowhere else.However, I'm on virgin volt 500mb, in a bedroom upstairs, directly above, I get 34mb.Previously, I was with EE on a...

Streaming media slow? Anyone else?

Anyone else finding streaming media is broken? Youtube in particular.Speed tests are fine, and no packet loss on BQM.All ports are at 1gig and stable.Just trying to work out if its my network or virgins/youtube.Thanks guys.Anything above 1080p stutte...

risc19 by Well-informed
  • 20 replies
  • 3 kudos


That's the 2 hour mark now since I started this adventure and still no further forward to getting it fixed, actually no further forward to someone even contacting me back with a solution. does anyone have a direct link to an email address or a link t...

Hub5 - 350Mbps - No DOCSIS 3.1 Channels

Hi all.I recently managed to bag a Hub5 from Virgin. I am only on 350Mbps so don't require the DOCSIS 3.1 channel for speed but it would be great to get it if for it's improved latency. Currently, I only seem to have 3.0 downstream and upstream chann...

Not getting the Volt upgrade speeds

Hi,I got the Volt upgrade and it is showing on my accountbut I am still getting my old speed of 100Router config as belowModem has ben restarted mulitlpe times and have been factory reset as well. Tried it with both Modem mode and router mode, curren...

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