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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos


Trying to stream from prime, latency so high picture pixelates, unable to game online for same reason. Call centre suggested ethernet cable needs to be changed. What can be done please?

Jayen by Joining in
  • 3 replies
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Unacceptable packet loss and stream frame drops

hi,up until a few weeks ago my internet was perfectly serviceable, and allowed me to stream on youtube regularly with no frame drops and packet loss. however, recently something has happened and despite it being a couple weeks now since this started ...

JowoHD_3-1669057861689.png JowoHD_0-1669057796277.png JowoHD_0-1669058242366.png
JowoHD by Joining in
  • 5 replies
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Still M100 download speed after upgrade to M350

Recent upgrade to M350. Upload now faster (36Mbps) but download capped to previous speed under M100 (90Mbps). This is after resetting the modem (hub 3) and connecting by ethernet cable.

VM speedtest 2022-03-05 at 15.37.02.png
mikesw14 by Joining in
  • 13 replies
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If l upgrade my broadband speed how long does it take for it to happen 

Var7 by Joining in
  • 2 replies
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hub 5

hi can someone tell if i can get the new hub 5 please? because i got upgraded to 1gig the other day   thanks exoticcshot

Absolutely no help from Virgin call centre

Hi there, I have a Hub 3 with a constant RED light on. I have tried phoning about a fix, but to no avail. I have followed EVERY suggestion on how to get a WHITE light numerous times, but it still stays red. The only answer I get is “if it works and I...

Really Poor Speeds

I'm getting really poor speed coming into my Hub. Measured at around 7 mbps at the hub measured via the virgin app. What can I do to rectify this? 

DLEP05 by Joining in
  • 1 replies
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Does Virgin media use the new City fibre cabling that has been installed in my area or the old copper phone line?

Is this how it is now? Any excuse for avoidance?

Be aware of the contractual catches to avoid responsibility for faults reported to them, thus placing you in a 'no resolution' queue that leads nowhere/arbitration, because you are accused of disagreeing with them when discussing a way forward. It's ...

Stignasty2 by On our wavelength
  • 6 replies
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Internet Speed

Hi,Just taken delivery of a Hub 5, with 1000+mbps.Things are working fine, it's just when I do an online 'internet speed test', I get a result of around 300mbps.The equipment isn't the issue; latest iPad Air (months old), top end Dell, Samsung S20 5G...

Smokey-Joe by On our wavelength
  • 12 replies
  • 0 kudos