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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Intermittent upload speeds for the past week

I've been having intermittent upload speed issues for the past week (BR1 5AH) where the upload will drop to <1Mbps at several points throughout the day which is causing disconnects from remote desktop.If I do a line test it reports that there are iss...

Slow intermittent broadband

HiMy broadband speed keeps dropping to as low as 5mb, rarely do we get anywhere near the 200mb as per contract/as advertised.Completed all the checks etc. Still no different.Thanks

Sat49er by Joining in
  • 4 replies
  • 0 kudos

Awful Ping and upload speeds

Hi, for the past week I've had awful ping (spikes at 4000ms at times) so my son is unable to game.It seems to be impacting upload speeds as well, as I can stream ok (most of the time) but uploads are very slow. All devices are affected and I've reboo...

Upload speeds drop in evening

Hello everyone,Since Monday 14th November 2022 I have been experiencing really bad upload speeds and I do not know what else to do. My computer is struggling to get anything stable over 2000 kb/s. Speed test says we should have 10k+ kb/s available.Th...

Internet and Apps slow/not starting

I’m having major issues with my broadband speed, connection, and opening of apps (Disney, Netflix and Prime).  When I try and use my iPad or iPhone I get a message saying the Wi-Fi connection has been lost.  Try to re establish several times before i...

Packet Loss

Please can someone take a look to see what might be happening with my connection?I have just restarted the router before capturing these screenshotsDownstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1258750000...


Switched to m500 two days ago, no change in speed

I switched from m350 to m500 two days ago and the speed is still the same (around 360 down 36 up), modem has been restarted twice.Max traffic rate on the modem is 402500089 which doesn’t look right for a speed of 516MbpsCan someone help please?

Lower speed on 500Mb upgrade to 1Gb

Hi,Upgraded to 1Gb from 500Mb which would max out the connection, now I get a burst to 900Mb and then it drops to 300 to 500Mb  13310000006.842QAM 2562522750000008.843QAM 2561832830000008.543QAM 2561942910000008.443QAM 2562052990000008.243QAM 2562163...

Queb by Up to speed
  • 4 replies
  • 0 kudos

Upload Speed restricted

Hi,Setup:500Mb / SH3 I was wondering if anyone else has had this issue. Ever since i received SMS messages telling me that Virgin are upgrading the network in my area my upload speed will not go over 19Mbps. I have checked the T&C's and this is the e...

TuckerKhan by On our wavelength
  • 18 replies
  • 0 kudos