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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Broadband - cannot use internet

Since about 3pm our broadband dropped to a snail pace, wouldn't even load speed test. Re booted the hub as per instructions... no help. Rang 150 who said from our end all is fine etc, then got cut off after 15 mins, tried ringing back, were closed tr...

ARG1UK by Up to speed
  • 6 replies
  • 0 kudos

WiFi pods

Good morning. Recently switched to virgin and have a Black spot in 2 bedrooms upstairs. Iv used the scan tool on the connect app which is saying very poor but it’s taking me round in circles and not giving me an option to order booster pods. What am ...

VM Gig1 slow speed w/ hub5

Always get sub 200Mbps speeds using samknows test to virgin hub5! Desktop connect via ethernet cat5e, when it was first Installed we had speeds over 1100mbps which was great but after a few weeks (from August 22) we get nothing more than 200-300. Had...


No internet after planned works.

Hi. We had planned works in our area yesterday. The internet went down and has not been back up since.  My router is showing a solid white light and I'm unable to reset it using the reset button. The light stays a solid white colour even after holdin...

kas206 by Joining in
  • 5 replies
  • 0 kudos

I want a superhub 5.

I want a superhub 5. I want a superhub 5. I want a superhub 5. I want a superhub 5.Stop sending them to new customers and give them to the customers who have been waiting and promised over promise over promise.I'm so fed up with the constant "the hub...

itsadam by Superfast
  • 23 replies
  • 0 kudos