Recent DiscussionsSlow decline in Gig1 speeds and now getting <565 Mbps - the minimum download speed Besides complaining to Virgin Media, is there anything I can do? Here's proof from Virgin Media's own speedtest: Here's a typical speedtest.net result: Here's data over the past month...Regular packet loss since Sunday 7/9/25 17:00 I've noticed over the last week, regular occurrences where websites will fail too load with DNS failures, refresh for a few seconds and it loads fine, similarly "you're not connected" messages in var...Realspeed app not working Real Speed is not yet configured for this router We cannot currently run Real Speed on this router. so i seem to have an issue trying to run a speedtest with realspeed. any help. Upload speed addon not provisioned Hi, I recently renewed my contract. The Virgin Media app shows my package as Full Fibre 1000×1000, but my actual speeds are 1000 down / ~110 up. Before renewal I had 1000×1000 working perfectly fine...Internet drop outs I've been getting more and more drop outs recently. A quick look at my Hub 3 logs show the following :- Refresh data Network Log Time Priority Description 15/09/2025 11:22:59 notice ...Inconsistent speeds and bad connection Getting bad and inconsistent UPLOAD speeds in my area (gateshead) 2.5 to 40 mbps on 600mbps, causing timeouts etc. Hop 4 ALWAYS fails, sometimes things are fine but evenings its unbearable. ...1Gb volt but WiFi a lot less? Hi, we have just upgraded from 250mb speed to 1Gb - the WiFi speeds are now slower than on the previous 250mb package? ethernet it full speed, just WiFi is slower, we are using the same Hub 5 router...Random Disconnection from internet Hi Have issue that every so often the internet losses for around 15 seconds. Everything stays connected wifi/lan but internet is lost. This happens both in router or modem mode. Every time it happe...Power Levels out of range? Hi, I've had the Gig1 service for just over 2 weeks now and don't seem to be able to get over 300 when doing speed tests so I did a bit of research and I think my upstream power levels are out of ran...UDP issues on SuperHub3 - collective thread Hi. I decided to open a collective thread for UDP issues on SuperHub3, as it seems that many users are pestered by them, the impact is high and Virgin Media is not aware or fails to acknowledge the i...
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