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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Why is VM so slow using my data right now

What is happening to VM . Internet not working , now is working but slow and I have to use my mobile data .I hope it’s getting fixed I’m paying the money for what? For me to use my mobile data . 

How can so much be so wrong?

I'm at a loss at how much can be so wrong with a website for a technology company. From trying to get on to the site in the first place (about a dozen attempts), to actually being able to contact a real live person through a Live Chat.No button for i...

Tired of terrible speeds upstairs and kids room. Need help extending.

Hello just wonder if anyone can suggest the best way to extend the signal while keeping the fast speeds. We're on 200mbps and only get that if your sat in the front room where the virgin hub is.Thanks for any advice. I have looked on amazon but there...

chiner by Joining in
  • 2 replies
  • 0 kudos

Signal coverage reduction

We recently had a free upgrade from 100mbs to 136mbs however signal coverage in the house has reduced. Rooms we had coverage in we now don’t. This is really an issue working from home. any ideas how to reverse this or get wider covers again as we wer...

Resolved! Inconsistent Broadband Speed

Hi,I've recently upgraded to a hub 4 which I thought would solve this issue but it has not, my Speed is dramatically slower on my PC than it is on all my other devices, I have ran a speed test on my PC and my phone when they are right next to each ot...

Teddy_hj by Settling in
  • 9 replies
  • 0 kudos

Speeds all over the place

Hi All,Recently moved into a new house and have had 200mb for a couple of months now.  Only problem I'm having is the massive drop in speeds. I understand that the busiest times the speed may drop but only getting <10mb is very common. This is not th...

Saintdp by Joining in
  • 8 replies
  • 0 kudos

Poor wife since speed increase

I have recently had my speed increased from m125 to m250 due to being a volt customer.  Before this WiFi was good in all parts of the house but now it’s very poor downstairs (router upstairs). I’ve tried all the usual things but no improvement, any i...

swivel by Tuning in
  • 1 replies
  • 1 kudos

Resolved! 350mb is stuck at 10mbps

For the past 18 months my internet has been very flaky most days a speed test will show 10 mbps download speed, with a 35+mbps up.I have had nine (yes really 9) engineer visits, with another planned for Wednesday.I have been told its my ethernet cabl...

dmchat by Tuning in
  • 10 replies
  • 0 kudos

Slow Upload Speed

Hello Virgin Team. For the last two weeks my upload speed was very slow and i tried every solution but it didnt work. Now i barely have 5 mb/s but before i had over 400 mb/s