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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 26338 Views
  • 15 replies
  • 37 kudos

Wont help me with bad speed and won't let me cancel without large fee

I'm geting awful signal from my Internet virgin phoned everday saying there are problems in my area and will b fixed in 24 hrs and rang ever day for a week and it didn't and we wanted a technician out and was gonna charge me for that which I think is...

Kevin32 by Joining in
  • 532 Views
  • 3 replies
  • 0 kudos

Wrong speed assigned

Signed up for new contract after old one expired with virgin. Was promised their 1gb but when I check in my app they have only given me 500 ! I was on 200, what do I do?

New customer, is fluctuating internet speed normal?

Just got Virgin Media installed today and the speeds are an increase over my last provider but I've noticed it's been a tad inconsistent, staying where it should be to about half the speed I should have.I know that some other networks have a 10 day b...

efrain86 by Joining in
  • 1081 Views
  • 3 replies
  • 0 kudos

Upgraded from M250 to M500 but speed has not increased

I upgraded from 250mbps to 500mbps on Tue 31/01/2023 but still getting the same speeds today (Tue 02/02/2023). https://samknows.com/realspeed/ gives "Router" speed of 274mbps.I've checked the downstream "Max Traffic Rate" which is 287500061 (287mb). ...

jwt95 by Joining in
  • 538 Views
  • 3 replies
  • 0 kudos

Gig1 package questions

Hi,When will the Gig1 package get an uplift in its upload speed?When will Gig1 package customers be able to get an Hub5?Answers to these questions will help decide after 3 years of using the service, whether to move to the competition with higher upl...

gonnella by On our wavelength
  • 954 Views
  • 9 replies
  • 0 kudos

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 26338 Views
  • 15 replies
  • 37 kudos